Mantles Restaurant & Lounge, situated in Sun Peaks Grand's lower lobby, seeks a Food & Beverage Supervisor to enhance guest experiences and maintain a positive workplace culture. Responsibilities include overseeing daily operations, collaborating with the culinary team, and ensuring exceptional guest service. The ideal candidate is a passionate, communicative enthusiast who loves food, drinks, and the mountains. In addition to competitive benefits and a supportive work culture, Sun Peaks Grand offers free skiing, snowboarding, golfing, biking, and hiking access. Fill out an application and join our team to work, live and play where you belong.

Compensation Information: $22.00 per hour (plus gratuities)

Physical Requirement: Medium; work activities involve handling loads between 10kg to 20kg; indoor & outdoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you'll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

Skills you bring with you:

• Passion for guest service and the proven ability to consistently anticipate guest needs.
• 1-2 Years of supervisory, Team Lead or Banquet Captain experience.
• Serving it Right Certification.
• Strong food and wine knowledge.
• Ability to work as a team as well as independently.
• Strong attention to detail.
• Ability to motivate and support a team in a fast-paced environment, creating an innovative culture.
• Capable of leading the team through the execution of events such as group dinners.
• Excellent organization and time management skills with the ability to multi-task.

Primary Responsibilities:

• Oversees daily F&B operations and ensure established Standards of Service are executed professionally and consistently.
• Act as an example to the team in relation to service standards and appearance.
• Demonstrates leadership skills which foster an engaged and motivated team.
• Conducts daily pre-shift briefings before each meal period.
• Supervises food quality and delivery of service.
• Takes note of opportunities to improve processes and guest experience.
• Champions guest resolutions when needed.
• Interacts with guests throughout their dining experience.
• Drives customer loyalty through guest interactions and feedback from guests.
• Provides ongoing suggested operational improvements to the F&B Manager.
• Assists in the ongoing training of the Bartenders, Servers, and Jr Servers, finding coaching opportunities and further skill development.
• Provides feedback to the F&B Manager on F&B team members' performance and readiness for advancement opportunities.

Why join us?

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/f8af0c67-0602-6c34-c568-799976478407/apply?source=3485567-CS-58771