Position: Delivery Coordinator

Reports To: Manager, Professional Development Operations

Contract Type: Fixed Term, Full Time (until Dec 18, 2026)

The Chartered Professional Accountants of British Columbia (CPABC) is seeking a detail oriented, collaborative and results-driven individual for the position of Delivery Coordinator for Professional Development (PD) and Financial Literacy (FinLit). We are proud and honoured to have been recognized as one of BC's Top Employers for a sixth consecutive year in 2025. Come join a collaborative network of like-minded professionals and take the first step towards an exciting opportunity by applying to the position.

Job Summary

The Delivery Coordinator supports both CPABC's PD program for members and its Financial Literacy program provided to the public through a network of CPA volunteers. This role will support the delivery of hybrid live seminars and in-person seminars and events to ensure a high-quality learner experience, including through managing seminar evaluations. This role will also support customer care and content review and editing.

Key Responsibilities:

Program Delivery

Virtual Seminar Coordination

• Host hybrid and live webinars, including setting up Zoom meetings, inputting polling questions, and reviewing webinar requirements
• Coordinate and conduct Zoom walkthroughs with instructors/volunteers who may require more guidance and practice, and provide information on Zoom features
• Monitor live webinars by making housekeeping announcements, introducing instructors/volunteers, tracking attendance, launching attendance polls, and assisting the instructor/volunteer and attendees with any issues
• Troubleshoots issues during courses, addressing attendee inquiries, assisting instructors, and resolving technical difficulties

In-person Seminar and Event Coordination

• Prepares and ships materials for in-person seminars and events, including those of the Indigenous Engagement program
• Provide on-site administration support at in-person courses or events

Seminar Evaluations

• Prepares seminar evaluations for seminars via Survey Monkey
• Consolidates and reviews completed evaluations for data integrity in a timely manner in preparation of further review by PD and Financial Literacy management teams
• Prepares and sends seminar evaluation summary report to instructors where possible
• Compiles periodic seminar evaluation reports (minimum annually)
• Collaborates with Data Analytics and IT teams on issues and improvements related to the collection of seminar evaluation data

Customer Care

• Participate in host organization outreach for the Financial Literacy team, liaising with the Financial Literacy Program Specialist for specific tasks
• Monitors and responds to customer inquiries via email and phone, referring to Financial Literacy Program Specialist and Indigenous Engagement Program Manager where necessary

Content Review and Editing

• Review new and revised seminar materials and presentations to ensure they meet the most current formatting standards; identifying and addressing inconsistencies (e.g. style, formatting, etc.) across materials
• Finalize seminar materials by preparing print files and/or electronic files and liaise with PD Coordinators or responsible staff in Financial Literacy to review the files

And other duties and responsibilities as may be assigned.

Key Requirements:

Knowledge and Experience

• Post-Secondary qualification in a related discipline, or equivalent experience
• One (1) year of experience in Office Administration, Administrative Support, or equivalent experience

Demonstrated Skills and Abilities

• Strong proofreading and editing skills
• Intermediate proficiency with MS Office, in particular MS Word, PowerPoint and Adobe PDF
• Strong interpersonal, communication and presentation skills, both verbally and written
• Ability to work collaboratively as a key member of a team and independently with minimum supervision
• Exceptional attention to detail, organizational and time management skills and the ability to multi-task
• Strong analytical skills with the ability to deal with sensitive and complex information
• Ability to manage multiple priorities and deadlines in a fast-paced environment

The starting annual salary for this position is between $42,250 to 50,150 per annum, based on candidates' qualifications, experience, and internal parity. Exceptions may be considered with further review.

If this job outline describes you, we encourage you to apply through our online Careers Portal. We thank all candidates who respond; however, only those selected for an interview will be contacted.

Why join our team? CPABC offers an entrepreneurial environment with a competitive compensation package. At CPABC we live our core values:

• We Are Open
• We Work Together
• We Communicate
• We Improve Every Day
• We Are Professional
• We Laugh and Celebrate

About CPABC

The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and regulatory body for over 40,000 CPA members and 6,000 CPA students and candidates. CPABC carries out its primary mission to protect the public by enforcing the highest professional and ethical standards and contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior financial expertise, strategic thinking, business insight, and leadership to organizations. CPABC is proud to have been presented with a sixth consecutive BC Top Employer award in 2025.