Competition #2025-371-CSDirector, Technology Operations (2025-371-CS)Employment Type:Permanent Full-Time, Non-Bargaining Unit Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Hybrid – Opportunity to work remotely after orientation & training periodSalary:$96,000 - $120,000Application Deadline:August 14, 2025 by 11:59 pm
Program Overview – Digital Transformation Office, Central Services
Reporting to the Chief Digital Transformation Officer, the incumbent will lead the Technology Operations team in advancing its ability to serve WoodGreen's mission using information technologies. The Director will engage with management and leadership across the enterprise to ensure that we are collectively accelerating our ability to advance our mission throughout its technology operations.
The incumbent will focus on building sector-leading abilities for WoodGreen by leading and managing a team of technical professionals to deliver and support the information technologies needed to realise our strategy. To achieve this, the successful candidate will lead the Technology Operations team in delivering on three core objectives:
What You Will Do
Strategic Technology Alignment

• Cultivate strong relationships with digital solutions, enterprise analytics, and core business unit stakeholders to ensure alignment between technology operations initiatives and evolving capabilities alongside organisational strategic objectives & priorities
• Drive technology research, trend analysis, and competitive benchmarking to inform strategic planning and operational improvements
• Evolve innovative enterprise-wide strategies, vendor partnerships, and governance frameworks to advance our technology operations capabilities and performance
• Lead the evaluation and integration of emerging technologies—including agentic AI, AIOps, and autonomous systems—into operational workflows, ensuring alignment with organizational values, risk frameworks, and strategic goals
• Lead technology demand and financial management processes to prioritise investments, optimize resource allocation, and ensure value delivery
• Oversee scenario modelling and architectural planning to assess future-state technology capabilities and inform decision-making
• Oversee knowledge management practices to ensure confidentiality and compliance practices that support technology operations in line with WoodGreen's community principles

Service Delivery

• Lead the delivery of resilient and user-centric technology services, ensuring efficient incident resolution, service request fulfillment, and continuous service improvement
• Oversee report monitoring and trend analysis to drive accountability towards performance standards and service level agreements (SLAs)
• Direct technology asset lifecycle management, including procurement, tracking, and optimization of resources
• Manage centralized technology ordering and request fulfillment processes to ensure strong vendor relationships, as well as timely and accurate delivery of standard offerings
• Operate and evolve the technology service desk as a single point of contact for users, ensuring responsive support, effective communication, and issue resolution
• Resolve escalations and lead cross-functional collaboration to ensure seamless service delivery and stakeholder satisfaction

Infrastructure

• Oversee the design, governance, administration, and continuous improvement of secure, scalable, and high-performing infrastructure, including enterprise applications management, network environments, and other systems
• Lead governance processes to ensure alignment between enterprise architecture and strategy
• Guide the development and maintenance of architectural documentation, including current and future state models, infrastructure standards, and operating procedures
• Direct the installation, implementation, administration and optimization of enterprise-wide systems, data repositories, networks, and servers; ensuring services with a high degree of availability, performance, and compliance with architectural standards
• Collaborate with cybersecurity, privacy, and compliance teams to ensure infrastructure meets organizational and regulatory standards for security, reliability, and scalability
• Establish intelligent monitoring operations of infrastructure performance
• Lead business continuity and disaster recovery planning readiness to ensure operational resilience across all business and technology domains for critical services

What You Bring to the Team

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related technical field.
• 10+ years of progressive experience in IT operations, with at least 5 years in management or leadership roles.
• Strong understanding of network infrastructure and architecture, with a preference for experience with Cisco networks.
• Designing and managing technology infrastructure, particularly in a cloud or hybrid environment.
• Leading information technology service management functions.
• Strategy design, management, and leadership stakeholder engagement.

What Will Set You Apart

• Experience working in the healthcare, housing, education, childcare, or financial services sectors are assets.
• Experience working in a matrixed reporting structure is an asset.
• Management within the Microsoft technology ecosystem and Azure environments preferred.
• Experience with AI governance, ethical deployment of autonomous systems, and operationalising agentic AI in enterprise environments is a strong asset.
• Demonstrated orientation towards adapting business processes and task workflows with generative AI solutions, including agentic AI, are assets.
• Strong analytical and problem-solving abilities.
• Excellent collaboration, communication, and presentation skills for influence and direction with the ability to translate technical concepts for non-technical audiences.
• Proven record of driving business value through technology.
• Commitment to mentorship and supporting team learning.
• Commitment to our social mission and values.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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