Join Team CARFAX as a Ratings & Reviews Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2025!

The Ratings & Reviews Specialist will review and publish consumer ratings for CARFAX products, including Year/Make/Model reviews. Provide direct input into improving our Ratings & Reviews product, and influence the evolution of the support team. Additional product support responsibilities may be required.

What you'll be doing:

• Moderate and publish Consumer reviews in accordance with approved principles and guidelines for quality
• Assess Dealer feedback for accuracy and appropriateness
• Coordinate with other Carfax teams, including product team, to resolve root cause of Consumer complaints and dealer inquiries
• Manage customer support needs of product
• Suggest improvements to process, product, and/or principles and guidelines based on trends and themes recognized during moderation
• Identify and track improvements to Ratings & Reviews product and internal tools
• Act as subject matter expert in Ratings & Reviews moderation

What we're looking for:

• Research and analytic experience preferred
• Excellent communication skills, including the ability to read, listen, write concisely and summarize events
• Sense of urgency and passionate about customer service and satisfaction
• Highly organized and attentive to detail
• Ability to work independently and as part of a team
• Comfortable working in a metrics-oriented environment
• Proficiency in commonly used office technologies (e.g., MS Word, Excel and Outlook)
• 2-3 years' experience in a customer-facing, professional environment required, or some equivalent combination of experience and education, including military experience

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 9X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work