About York

At York, we are bold, fast, and relentlessly focused on what matters:our clients.

While others get lost in bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and executeno excuses, no shortcuts.

This is not the place for complacency. Our team thrives in a high-performance, no-BS environment we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results.

This is how we work. This is how we win.

Contract Type:
Fixed-term (12-18 months) to cover a maternity leave.

Position Summary

The Property Manager Administrator provides support and administrative functions to property managers with the goal of simplifying internal communication/processes, maintaining Yorks best-in-class building standards, and providing high quality service to tenants. The Property Management Administrator is often the tenants first point of contact with property management concerns. As a result, the Property Management Administrator plays a critical role in providing Property Solutions Simplified and providing solutions within Yorks value set (responding quickly, challenging the status quo, doing what we say, and doing the right things for our tenants).

Key Responsibilities

Tenant Relationships:

• Create, manage and complete all welcome and onboarding documentation including utility information, rent payment schedule, contact information and lease documentation

• Assist in the creation of a move-in inspection report and once finalized by the Property Manager, send to tenant

• Communicate with tenants and track insurance policy requirements as outlined in the lease

• Resolve tenant issues or concerns as they arise in timely manner and within Yorks value set, escalating to Property Manager and Maintenance Manager as required

• Initial management and resolution of tenant receivables (initial contact, statements and balance reconciliation), including escalation to Property Manager where necessary

• Keep tenants apprised of all maintenance projects, requesting assistance from Property Manager, where required

• Maintain tenant files and ensure they are fully up to date and properly stored

Building Management & Upgrades:

• Notify tenants of annual site inspections of single tenant buildings

• Obtain quotes to execute non-recurring maintenance items

• Update and maintain building files and ensure they are fully up to date with all relevant information

• Coordination of utilities (common, landlord and tenant specific)

• Administer tenant chargebacks

Operating Budget Management:

• Prepare annual operating budgets for review by Property Manager

• Review monthly budget variances with a view to resolving any reclassifications or investigations

• Solicit tenders for annual service contracts (snow removal, landscaping, sweeping, line painting, etc.) and collaborate with Property Manager to ensure contracts are awarded and managed in timely manner

Administration:

• Enter lease and budget information into Yardi
• Provide general administrative support to Property Management team

• Review accounts payable within portfolio to ensure compliance with contract/purchase order and correct accounting coding

• Escalate any questions in timely manner to Property Manager

• Prepare and administer chargebacks to tenants

• Other duties as assigned

What you bring to York

• Experience in Property Administrative role preferred

• Excellent knowledge of Microsoft Office

• Working knowledge of YARDI accounting systems is an advantage

• Customer oriented/customer focused

• Excellent written and verbal communication skills

• Supports teamwork environment with positive and professional attitude

• Goes the extra mile to understand and respond to customer needs

• Flexibility to changing work conditions including interruptions and multi-tasking ability

• Ability to work independently and under pressure, deal with deadlines

• This role is a critical collaborator and requires full-time office presence