Job Description: Front Office Sales, Customer Specialist

Company: Zebra Robotics Inc.

Location: 2650 Meadowvale blvd., Unit 14, Mississauga, ON L5N 6M5

Job Type: Full-time/Part-time

About Zebra Robotics: Zebra Robotics is a leading educational institute dedicated to inspiring the next generation of innovators through hands-on, project-based learning in robotics, coding, and STEM. We offer a fun, challenging, and supportive environment where students can develop critical thinking, problem-solving, and collaboration skills.

Position Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Sales, Customer Specialist. The ideal candidate will be the first point of contact for our customers, playing a crucial role in building positive relationships, driving new enrollments, and ensuring the smooth operation of our office. This role requires a dynamic professional who is equally comfortable with sales and administrative duties.

Key Responsibilities:

Sales & Customer Service:

• Serve as the primary point of contact for all incoming inquiries via phone, email, and in-person visits, providing excellent customer service.
• Clearly and enthusiastically communicate the value of Zebra Robotics programs, courses, and competition teams to prospective parents and students.
• Guide potential customers through the enrollment process, from initial inquiry to final registration.
• Follow up with leads and maintain a sales pipeline to meet enrollment targets.
• Address customer questions and concerns promptly and professionally, resolving issues to ensure a high level of customer satisfaction.
• Maintain strong relationships with existing families, providing regular updates and information on new programs or events.

Administration & Operations:

• Manage daily office operations, including scheduling, record-keeping, and general administrative tasks.
• Process new student registrations and manage all related documentation.
• Handle financial transactions, including processing payments and managing invoices.
• Maintain and update customer and student databases with accurate information.
• Assist in organizing and coordinating in-house and external events, such as workshops and competitions.
• Ensure the front office and common areas are clean, organized, and presentable.

Qualifications:

• Proven experience in a customer-facing role, with a strong focus on sales or customer service.
• Experience working within an educational institute or a similar environment is a definite asset.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a positive, friendly demeanor.
• Exceptional organizational skills with a keen eye for detail.
• Proficiency in Microsoft Office Suite (Word, Excel) and customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A passion for STEM education and a willingness to learn about our curriculum and programs.

Why Join Zebra Robotics?

• Be part of a mission-driven company that is making a real difference in children's lives.
• Work in a fun, dynamic, and innovative environment.
• Opportunity for growth and professional development.
• Competitive compensation package.

To Apply: Please send your resume and a brief cover letter outlining your relevant experience to [email protected] with the subject line "Front Office Specialist Application". We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Company DescriptionZebra Robotics is a leading educational institute dedicated to inspiring the next generation of innovators through hands-on, project-based learning in robotics, coding, and STEM. We offer a fun, challenging, and supportive environment where students can develop critical thinking, problem-solving, and collaboration skills.Company DescriptionZebra Robotics is a leading educational institute dedicated to inspiring the next generation of innovators through hands-on, project-based learning in robotics, coding, and STEM. We offer a fun, challenging, and supportive environment where students can develop critical thinking, problem-solving, and collaboration skills.