People Management: No

Travel Required: Yes

Location: Markham, Ontario, Canada

Five Days Onsite

Join our Team:

DecisivEdge is a Company of talented consultants dedicated to identifying and addressing our Customers most pressing opportunities. We have offices in three geographies, Newark, Delaware, United States, Markham, Ontario Canada and Magarpatta, Pune, India. Our capabilities include optimizing operational business processes, application development, data management, analytics, and business intelligence which we leverage to enable digital transformations in financial services and healthcare. Our Company has developed and commercialized several solutions in a variety of industries including financial services, healthcare, and marine management.

We are looking for a Healthcare Business Analyst. A team member who is interested in and will take pride in evolving the Companys culture of providing a great experience to our employees across our three geographic locations, and a secure, scalable, and reliable service to our clients. A contributor who will be a part of our solutions.

This role is based in our Markham, Ontario offices conveniently located near Highway 404 & 407. We are focused on team participation and commit to working a Full-Time schedule in our Markham office.

The Healthcare Business Analyst will be part of a professional, friendly, and fun-loving team that prioritizes its corporate culture focused on four foundational core values:

Put Integrity First

Think We not Me

Be Passionate

Execute Flawlessly

Who We Need:

We are seeking a detail-oriented and strategic Business Analyst with experience in Patient Engagement and Education to join our growing team. This role will be instrumental in understanding patient-centric workflows, analyzing business needs, and driving solutions that improve the healthcare experience for patients. The ideal candidate will have a strong background in healthcare or life sciences, with a deep understanding of patient engagement platforms, portals, apps, or digital tools.

What Youll Do:

• Gather, analyze, and document business and functional requirements related to patient engagement solutions.
• Collaborate with product managers, developers, designers, and QA teams to deliver patient-centered features and enhancements.
• Conduct stakeholder interviews and patient journey mapping to identify pain points and opportunities.
• Translate business needs into user stories, process flows, wireframes, and acceptance criteria.
• Evaluate and benchmark existing patient engagement tools (e.g., patient portals, mobile apps, reminder systems, telehealth platforms).
• Support system implementations, testing, training, and change management activities.
• Monitor key performance indicators (KPIs) to evaluate engagement levels and suggest improvements.
• Stay updated on industry trends and regulatory requirements related to patient experience and digital health.

What Youll Need:

• Bachelors degree in Business or Health Information Systems, or a related field.
• 4+ years of experience as a Business Analyst, with at least 2 years focused on Patient Engagement and Education.
• Knowledge of healthcare workflows, patient portals, EHR/EMR systems (e.g., Epic, Cerner), CRM tools, or engagement platforms.
• Experience working with HIPAA-compliant systems and understanding of data privacy in healthcare.
• Strong communication, documentation, and stakeholder management skills.
• Familiarity with Agile/Scrum methodologies.
• Ability to work cross-functionally with clinical, IT, and business teams.

What We Offer:

• A competitive compensation package

• Health, dental, and vision coverage

• Paid life insurance and long-term disability coverage

• Empowered Company culture

• Paid professional development

• Recognition programs

• Open-door policy

• Diverse team makeup
• Participation in Company sponsored charitable causes