At Peterbilt Atlantic, we're not just about building trucks — we're about building lasting relationships, providing top-notch customer service, and pushing the limits of innovation. As an authorized Peterbilt dealership, we've earned a reputation for excellence, and we're looking for passionate, hardworking individuals to join our dynamic team!
125 Greenview Drive | Day Shift | Full-Time
Standard Working Hours: Mon-Fri | 7:30 AM – 4:30 PM | 40 hours per week
We're looking for a Parts Manager to lead our fast-paced Parts team at our Hanwell location. Reporting to the Director of Operations, the Parts Manager plays a crucial role in overseeing all aspects of parts operations. This position is responsible for managing staff, ensuring inventory is properly managed, supporting sales and service teams, and delivering excellent customer service. You'll be essential in driving parts sales, maintaining stock levels, and ensuring customers at the Hanwell location receive the parts they need in a timely and efficient manner.
What You'll Do:Lead and Develop Your Team: Supervise, train, and motivate parts department staff to ensure high performance, product knowledge, and excellent customer service. Conduct annual performance reviews in collaboration with HR for the Parts Team and provide training and development opportunities for parts staff.
Optimize Parts Operations: Coordinate with the sales and service departments to ensure timely parts availability for customers and internal needs. Oversee and monitor outside sales to drive revenue.
Ensure Customer Satisfaction: Provide technical support to the Parts Team and implement solutions to meet or exceed service expectations. Process customer orders, returns, and assist with parts warranty claims efficiently and accurately. Provide exceptional customer service by addressing escalated inquiries, resolving issues, and ensuring satisfaction.
Drive Sales & Inventory Management: Develop and implement strategies to increase parts sales and customer satisfaction. Monitor parts pricing and update as necessary to remain competitive in the market. Track and analyze parts sales trends to optimize inventory management and ordering.
Maintain Operational Excellence: Ensure the parts department maintains high standards of cleanliness and organization. Ensure parts staff maintain a professional, customer-focused demeanor while providing high-quality service and support.
Foster Relationships & Training: Build and maintain strong relationships with customers, vendors, and suppliers to ensure timely and accurate delivery of parts. Ensure team members participate in PACCAR training programs to maintain up-to-date knowledge of parts, systems, and best practices, enhancing customer service and operational efficiency.
Education: High school diploma or equivalent; post-secondary education in business or a related field is preferred.
Experience: A minimum of 3 years of experience in parts management or a similar role, preferably in the automotive or heavy equipment industry.
Knowledge of parts sales and procurement processes would be considered a strong asset.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Proficiency in inventory management software and Microsoft Office suite.
Ability to effectively manage time and prioritize tasks to meet department goals and customer needs.
Requirement to work overtime as needed to meet operational demands.
Occasional requirement to travel to other locations when required.
Requirement to carry a company phone.
Competitive industry wages
Comprehensive benefits plan through Blue Cross
RRSP contributions with 5% employer matching (no maximum)
- State-of-the-art, brand-new facility with multiple service bays and cutting-edge technology.
Boot Allowance & uniforms provided
Discounts on products and services
Discounts at TORQUE Motorsports
Career advancement opportunities; we promote from within
Certification reimbursement and all training expenses paid to further your career
Continued education, manufacturer hands-on and web-based training.
Ready to accelerate your career? If you've got the drive, we've got the opportunity! Join a team that's committed to excellence and enjoy working with one of the most respected names in the trucking industry.
Peterbilt Atlantic is committed to employment equity, fostering diversity within our community, and developing an inclusive workplace that reflects the richness of the broader community that we serve. Peterbilt Atlantic welcomes all individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity, or gender expression.
We thank all who apply; however, only those selected for an interview will be contacted. If you are contacted for an interview and require any accommodation, please notify HR in advance, and we will provide the applicable accommodation.
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