Account Manager - full time permanent* *Applicants must demonstrate fluent and articulate communication skills in English.
As a Customer Success Manager, you will be responsible for delivering a premium support experience to our customers.. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their experience is seamless and enjoyable.
Main Responsibilities:

• Build and nurture relationships, understanding their preferences and providing personalized support.
• Issue Resolution: Handle and resolve escalated issues demonstrating a high level of problem-solving skills and attention to detail.
• Account Management: Manage accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
• Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide our customers with exclusive offers, rewards, and personalized experiences.
• Feedback Collection: Gather feedback to identify areas for improvement and communicate insights to the broader team.

Requirements
Bachelor's degree in a relevant field or equivalent work experience.

• Applicants must demonstrate fluent and articulate communication skills in English
• Experience: Minimum 2 Years of experience in customer support,
• Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of our customers
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with our customers
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions
• Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of our customers

Benefits

• Exciting projects using cutting-edge technologies, Collaborative and supportive work environment
• Competitive salary and bonuses, Fantastic company events
• Opportunities for career development, growth and advancement
• Group benefits including extended healthcare, dental care, vision care, and disability insurance
• On-site leisure facilities, On-site parking, send resume to [email protected]