Ed Learn Ford is a proud member of the AutoIQ Dealership Group. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for “Best” because our quest to improve and grow doesn't have a finish line.

We are currently seeking a Lincoln Concierge to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is responsible for ongoing collaboration with fellow team members; driving sales and improving efficiencies whenever possible.

The Lincoln Concierge serves as the primary contact point for the Lincoln customer vehicle sales and service experience. The Lincoln Concierge acts as the liaison between the customer and Sales Consultant.

The Lincoln Concierge Is responsible for customer after sales and service follow up. The Lincoln Concierge and Sales Administrator offers and arranges customer(s) pick up and drop off of their Lincoln vehicles and assists in any tech issues. The Lincoln Concierge and Sales Administrator works closely with the Marketing department to create social media content and quick demo video's.

The Lincoln Concierge assists the sales staff in dealer trade searches, locates and arranges pick up and payment. The Lincoln Concierge is involved with assisting Sales in pricing and creation of online vehicle content.

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess:

• Unrestricted OMVIC license & dealership approval
• Valid driver's license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Experience in the automotive industry preferred
• Previous retail sales/customer service experience required

Why AutoIQ?

• Progressive and innovative Auto Group
• Career development– we provide opportunities for advancement all the way up to ownership in the business
• Training & Development – We believe in and are committed to training our people for success
• A chance to be a part of a fun, collaborative culture based on shared core values and operating principles across our stores
• Commitment to an exceptional employee experience
• Collaborative work environment & group support
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program

Qualified applicants are invited to apply with resume and cover letter.

AutoIQ is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA'). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing [email protected].

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