Job Overview:

As a Dispatcher, you will be the communication hub between patients, drivers, and healthcare facilities. You will coordinate patient transfer schedules, monitor driver routes, and ensure smooth day-to-day operations of our medical transport service.

Key Responsibilities:

• Receive and process incoming transfer requests via phone, email, or dispatch platform

• Schedule and dispatch drivers to patient locations based on time, location, and vehicle availability

• Communicate effectively with drivers to provide route updates, instructions, and timing

• Track vehicle and trip progress to ensure timely pickups and drop-offs

• Maintain accurate records of daily transfers, driver logs, and patient information

• Handle emergencies, delays, or rescheduling with professionalism and urgency

• Liaise with hospitals, long-term care homes, clinics, and family members as needed

• Assist with documentation, service quality monitoring, and driver support

Requirements:

• 2–3 years of dispatching experience in medical transportation, logistics, emergency services.

• Excellent communication skills – both verbal and written

• Strong multitasking skills and ability to stay calm under pressure

• Proficiency in using dispatch software, GPS tracking tools, and Microsoft Office

• Strong organizational and time management skills

Preferred Skills:

• Experience with non-emergency medical transportation or patient logistics

• Strong English communication skills (spoken and written) are required

• Previous experience working in a healthcare environment is a plus

What We Offer:

• Hourly wage $25.00/ Hour

• Opportunity for growth in a fast-developing healthcare transportation company

• Supportive team environment and training provided

• Flexible work schedule options

Company DescriptionWe are a dedicated and professional non-emergency patient transfer service operating in the GTA. Our goal is to provide reliable, safe, and timely transportation for patients going to and from hospitals, clinics, and long-term care homes. We're currently seeking a skilled and experienced Dispatcher to join our growing operations team.Company DescriptionWe are a dedicated and professional non-emergency patient transfer service operating in the GTA. Our goal is to provide reliable, safe, and timely transportation for patients going to and from hospitals, clinics, and long-term care homes. We're currently seeking a skilled and experienced Dispatcher to join our growing operations team.