Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.
About Our Client:
Our story begins in 1996, when our founders opened their first franchise restaurant. With two young children in tow, they dedicated themselves to building their new business based on two core values - treating people right and giving back to the community. Almost thirty years later, family values continue to guide our organization. We have grown and now serve several communities throughout the Ottawa-Valley, but we remain a family-run organization. We expect our restaurant leaders to take care of our team members first, knowing that if we take care of them, they will take care of our guests.
The Role:
RESTAURANT FOOD SERVICE EXPERIENCE IS A MUST!
The Director of Operations is the leader for all day-to-day operations for our restaurants in the Ottawa and Ottawa-Valley. Currently there are 5 restaurants, with a 6th under construction and plans to add several more. The Director is responsible for driving operations excellence, exceeding the brand's high standards for quality, service and cleanliness and ensuring the restaurants in the market are always sharp, safe and ready for business. The Director of Operations achieves success by building a winning team capable of executing our plans and by growing EBITDA in accordance with good business practices. We are a group of down-to-earth and results-oriented people with a vision to be the best operated Quick Service Restaurants in Canada. If you are highly motivated, genuine, disciplined, committed, honest and extremely organized, with a successful track record in driving sales, then we WILL be right for you!
People

1. Represent the company Mission, Vision, and Core Values
2. Find, train, certify, develop, and retain high quality District Managers in the future as we grow
3. Lead, Manage and Accountability for District Managers as we grow
4. Foster employee retention by maintaining a respectful working environment throughout the organization

Quality

1. Exceed our brand standards of exceptional Quality, Service and Cleanliness at each of the 5 restaurants
2. Grow sales through an exceptional guest experience

Systems & Process Execution

1. Oversee profit, sales, and guest count growth for the brand
2. Ensure all company systems, practices, policies, routines, and processes are implemented and followed
3. Ensure Training is in place and all appropriate staff receive the comprehensive training necessary for their job
4. Monitor and correct Process Execution as required
5. Ensure the execution of new products and processes are to standard
6. Ensure systems are in place and executed properly to maintain the building, equipment, and premise in a meticulous manner
7. Ensure all food safety, worker safety and employment standards procedures are strictly adhered to

Planning

1. Evaluate Restaurant Performance and coach District Managers on Action Plans
2. Consistently and effectively communicate the company's objectives to all store management teams through organized and scheduled conference calls, meetings, and/or electronic communications
3. Coach District Managers to promote the brand through community involvement activities to develop and support Local Store Marketing plans to drive sales and guest count
4. Lead the annual planning process by aligning goals with the corporate strategic annual operating plan
5. Prepare and interpret financial and operational reports, analyze data and develop solutions to ensure operating goals are achieved
6. Analyze and identify gaps in area operational performance and addresses them to maximize performance and achieve goals

Development

1. Ensure a quality start-up and opening for all New Restaurant Growth which you will be responsible for

Culture

1. Create and maintain a positive work climate that promotes best-in class tenure
2. Build the team according to our Core Values

Knowledge/Skills/Abilities
Advanced understanding and technically competent in all quick-service restaurant operating systems is a must!

• Proven track record of training, developing and coaching others
• Strong financial acumen and ability to manage P&Ls, establish restaurant budgets, and ensure achievement of the company's P&L targets through systems and process. Excellent verbal and written communication skills
• Proven leadership skills
• Self-directed and highly motivated
• Excellent problem solving and analytical skills
• Strong judgment and decision-making skills
• Knowledge of Microsoft Office Suite programs
• Ability to establish and maintain professional relationships
• Excellent planning, organizational and prioritizing skills

Key Performance Indicators
KPIs are measured at the portfolio level

• Grows Same Store Sales through consistent and excellent operations at all restaurants
• Achieves annual EBITDA target by growing same stores sales and ensuring processes for cost control are in place and executed properly
• Delivers a consistently excellent customer experience and consistently exceeds brand standards in all operations categories at all locations on all shifts (Speed of Service, Guest Satisfactin, Brand Audits and Food Safety)
• Builds a healthy team with appropriate Roster Size, Culture score, Certification Level, Tenure and Safety
• Achieves KPIs through the implementation and consistent execution of our core processes
• No KPI below brand standard at any restaurant

Education

• 5+ years of QSR experience at a multi-unit level
• College diploma or university degree is an asset