Supervisor, Resettlement Assistance Program

Posting #: 4135Posting Date: 07/28/2025 Posting Closing: 08/11/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one were looking for?

We are seeking a dynamic, highly motivated Supervisor, Resettlement Assistance Program to support GARs at the Hamilton and Brantford locations who demonstrates our values of compassion, accountability, responsiveness, and empowerment; to our clients, families, and each other.

Under the Resettlement Assistance Program (RAP), the Government of Canada helps government-assisted refugees (GARs) when they first arrive in Canada by providing direct financial support and funding immediate and essential services. The Wesley RAP supervisor ensures the smooth delivery of the RAP program, including immediate and critical services to clients, generally within four to six weeks of arrival in Canada. These include reception services and temporary accommodation at Wesley Brantford and 467 Main Street locations, assistance in locating permanent accommodation, needs assessment, and referrals to other settlement programs and community-based services, and information and orientation on financial and non-financial information.

This position is a unionized, full-time, permanent position. The rate of pay is $26.88 per hour. This position is 37.5 hours per week.

Key Responsibilities:

1. Oversee the planning, implementation, and coordination of RAP program activities to meet set objectives and goals in consultation with the Program Manager and supervisors.
2. Manage the Resettlement Assistance Program, emphasizing a best practices approach to identify improvements to intensive case management and support services for all newcomer families.
3. Assign work and manage staff to maximize the utilization of human resources.
4. Verify and approve all timecards by the program budget.
5. Perform regular staff supervision; escalate staff performance issues to the Program Manager.
6. Responsible for receiving GAR arrival information, assigning staff, booking/assigning and tracking room usage, ensuring completion of all client orientations, overseeing housing activities, initial health assessments, and family and child programming.
7. Conduct program evaluations and submit process improvement recommendations to the Manager.
8. Liaise with other organizations concerning housing and settlement issues.
9. Maintain accurate service records and program documentation through regular audits.
10. Identify trends that impact clients in relevant communities.

What you will bring:

1. Completed post-secondary education at a College level or higher, focusing on social services, immigration, migration, and settlement, adult education, or community health.
2. Three years of supervisory/management experience in a not-for-profit setting is required.
3. Experience working with newcomers to Canada, strong understanding of barriers to social and economic participation.
4. Fluency in English and a second language, such as Arabic, Persian, Dari, Swahili, French, or Pashto, is required.
5. Demonstrated understanding of the principles of anti-racist and anti-oppressive practice.
6. Demonstrated ability to challenge, lead, and inspire others to excel in an environment that fosters innovative problem-solving approaches.
7. Advanced computer skills required in the following programs: Microsoft Word and Excel, PowerPoint, and Outlook; Adobe; any program database.
8. Ability to receive and meet GARs upon arrival at temporary accommodation at different times of the day/night.
9. A Valid Drivers License with access to a vehicle would be an asset.
10. Non-violent crisis intervention and 1st aid/CPR training are required.

Invest in Yourself as we Invest in You! Wesley offers

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Full Health & Dental Benefits (Eligible After Three Months)
• Personal & Vacation Days
• RRSP Contribution Program (Eligible After One Year)
• Employee Assistance Program Available Immediately
• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

1. Click on this link: https://wesley.bamboohr.com/jobs/
2. From there you can access all of Wesleys job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.