Mercedes-Benz Country Hills is hiring an Appointment Coordinator!

The Appointment Coordinator must be friendly, patient, enthusiastic, reliable, self-motivated, and a team player; the ideal candidate must have outstanding communication skills, a positive attitude, and be comfortable speaking on the phone.

About Mercedes-Benz Country Hills:

Mercedes-Benz Country Hills is officially the 2025 Star Dealer of the Year – ranking as a top Mercedes-Benz dealership in the country! This award is a testament to our commitment to delivering an exceptional experience and setting the standard for luxury automotive service!

Mercedes-Benz Country Hills is a premier automotive dealership in Calgary, Alberta, dedicated to delivering unparalleled luxury and performance to our clients. As an authorized Mercedes-Benz dealer, we take pride in our commitment to excellence, quality, and innovation in the automotive industry. We are passionate about our brand and strive to provide exceptional customer experience, setting the standard for luxury vehicle ownership.

Benefits

• Proven Employee Focused Executive Team

• Lucrative Compensation and Benefit Plans

• RRSP Matching Program

• Health Spending Account

• Employee Recognition Programs and Events

• Brand New State of the Art 95,000 sq ft Facility

• In Store Bistro-Deli

• Highly Desirable Location

• Opportunity for Professional Development

• Comprehensive Training Program

Duties

• Answer and direct incoming calls based on the needs of the caller using a multi-line phone system

• Schedule service appointments

• Greet and assist walk-in guests

• Manage and maintain vehicle keys, and important documents

• Always represent the brand in a courteous and professional manner in attitude and appearance and behave ethically

• Use professional demeanor in oral and written communication with internal and external customers

• Describe the benefits of preventative maintenance, products and services to customers that walk in and over the phone

• Maintain positive customer relations

• Ensure accurate database management

• Efficiently handle inbound, outbound, and internet opportunities to schedule service due on vehicles

• Schedule management that includes booking, rescheduling, and confirming appointments

• Ensure after service follow up is performed

• Customer Service outbound calls

• Organize valet drivers for the Service Department

• Follow all company and manufacturer policies, directives, and procedures

• Comply with the required health and safety regulations

• Any other duties assigned by management

Requirements

• Some automotive experience is preferred

• Must have basic “technical” understanding

• Ability to multitask and navigate different computer applications

• Ability to handle and understand customers' expectations in the luxury service segment

• Able to manage 40-60+ telephone calls per day

• Adapt to changing needs of the service department

• Strong verbal and written communication skills, excellent computer skills, and great customer service abilities

• Superior telephone mannerisms and interpersonal skills

• Excellent organizational, prioritization, and time management skills

• Negotiation, and objection handling skills

Thank you for considering a career at Mercedes-Benz Country Hills!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.