The Niagara Falls Community Health Centre (NFCHC) is a non-profit, community-governed organization dedicated to providing accessible, comprehensive health services at no cost to residents of Niagara Falls. NFCHC offers a wide range of programs including primary care, dental services, mental health counseling, nutrition guidance, occupational therapy, and specialized support for 2SLGBTQ+ individuals, refugees, and newcomers. The Centre emphasizes health promotion and community development through free workshops and outreach initiatives designed to address social determinants of health. With a multidisciplinary team of healthcare professionals, NFCHC is committed to empowering individuals and fostering a healthier, more connected community.
Position Summary:

The Population Health Manager is a key member of the leadership team, responsible for ensuring that NFCHC is delivery high quality services to identified populations that face systemic barriers to care. This role supports the strategic vision of the Niagara Falls Community Health Centre (NFCHC) by fostering interprofessional collaboration, championing quality improvement, and ensuring patient-centered, culturally competent care. The Manager will lead multidisciplinary teams, support staff development, and ensure delivery targets are met, alignment with CHC values and community health priorities.

Main Responsibilities/Duties:Leadership & Team Management

• Provide leadership, guidance and scheduling for multidisciplinary teams providing services to identified patient groups
• Support onboarding, mentorship, and performance feedback for team members.
• Lead regular team meetings and facilitate interdepartmental communication.
• Promote a culture of collaboration, respect, and continuous learning that align with NFCHC values.

Program Oversight & Quality Improvement

• Assist with the design of care pathways and programming; develop and implement improvement plans.
• Monitor and evaluate program effectiveness using service and program indicators and data targets.
• Lead the development and revision of workflows, policies, and procedures.
• Ensure services are responsive to the needs of priority populations in a timely manner.

Strategic & Operational Planning

• Contribute to the implementation of NFCHC's strategic plan and organizational priorities.
• Collaborate with leadership to align services with community health needs.
• Represent NFCHC at regional planning tables, workshops, and conferences.
• Assist with budget planning and resource allocation for integrated services.

Client & Community Engagement

• Maintain a strong understanding of community health issues and the social determinants of health
• Foster partnerships with community organizations and service providers.
• Support client-centered care through advocacy, education, and outreach.
• Handle patient concerns that arise

Education and Employment Requirements:Education

• Completion of a relevant college or university program in a health-related discipline; Master's degree preferred.
• Membership in a regulatory college considered an asset

Experience

• Minimum 5 years of experience in a community-based healthcare setting.
• Demonstrated leadership in interdisciplinary team environments.
• Experience in program development, implementation, and evaluation.
• Experience in of Community Health Centre model of care considered an asset

Skills and Abilities

• Ability to practice utilizing a client-centered approach with a strong understanding of the impact of the social determinants of health on patient care management.
• Proven ability to provide culturally competent, compassionate, and non-judgmental care.
• Excellent time management skills with the demonstrated ability to effectively set priorities and complete required tasks.
• Superior verbal and written communication skills, including ability to effectively communicate with internal team and external partners.
• Ability to be flexible and adaptable to an evolving environment promoting a positive work culture.
• Demonstration of interpersonal skills with the ability to listen effectively and positively collaborate with others and clients.
• Ability to effectively identify problems and collaborate with others towards a solution.
• Proven ability to lead and/or participate in research and quality improvement initiatives.
• Commitment to continual learning and professional growth.
• Must be able to work in an evolving environment, while maintaining a positive attitude and providing exemplary client-centered care.
• Proficiency in electronic medical records and related software.
• Training in a recognized quality improvement (i.e. Lean Six Sigma) certification considered a very strong asset.

Key Performance Indicators:

• Achievement of service delivery targets across all integrated programs.
• Staff engagement and performance in alignment with organizational goals.
• Progress on quality improvement initiatives and strategic objectives.
• Participation in professional development and community networks.
  

Additional Requirements:

• Preference may be given to applicants who identify as Francophone and/or Indigenous, in alignment with funding requirements that support the recruitment of underrepresented groups in healthcare. All qualified candidates are encouraged to apply.
• Access to a vehicle for community engagement and outreach.
• Ability to work a flexible work week containing evening and weekend hours
• Ability to work at a computer for extended periods.
• Occasional travel and participation in public events.

What we offer

• Competitive salary ($60,178 - $80,238)
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days + Funding
• Paid Vacation
• Short-Term and Long-Term Disability

Apply Now!Thank you for your interest in joining our organization and for taking the time to apply. Due to the high volume of applications, we will contact only candidates selected for further consideration. We appreciate your understanding.Accommodations are available upon request for candidates participating in the selection process. Please let us know if you require any specific accommodations.Our organization is an equal-opportunity employer committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other status protected by applicable laws.