We're looking for a Content Designer to help shape user experiences through thoughtful, human-centered content design. You'll play a key role in crafting product copy, UX flows, microcopy, and content frameworks across complex digital platforms used by millions.

This is a collaborative, high-impact role embedded within a cross-functional product design team. You'll partner with designers, researchers, product managers, and engineers to solve problems with language — from discovery through delivery. If you're passionate about clarity, accessibility, and content systems that scale, this role is for you.

Please include a link to your portfolio in your application.

Contract role: 6 months to start; potential to extend or convert based on performance & budget

Located in Toronto, Ontario - must be able to work 3-4 days a week onsite - this is a hybrid role!

• Design and implement end-to-end content strategies across digital products.

• Write UX copy that supports intuitive, user-friendly experiences for web and mobile.

• Translate complex workflows into simple, actionable content.

• Develop and maintain voice, tone, and content standards across teams and products.

• Build content guidelines, frameworks, and reusable content patterns.

• Define taxonomy, metadata, and labeling systems to support content discoverability.

• Use data and research to inform decisions and continuously optimize content.

• Collaborate with research to validate content through usability testing and feedback loops.

• Lead efforts in accessibility, localization, and inclusive language best practices.

• Work with stakeholders to establish scalable content governance models.

• 4+ years in UX writing, content strategy, or product content design.

• Experience working in cross-functional product teams.

• Skilled at writing for clarity, context, and conversion.

• Able to balance brand voice with functional UX needs.

• Comfortable working within design systems and tooling like Figma, Jira, or Notion.

• Strong grasp of accessibility and inclusive design principles.

• Confident working autonomously on complex projects with multiple stakeholders.

• Experience with content performance tools (e.g., Google Analytics, Hotjar, or similar) and SEO fundamentals is a plus.

Interested candidates should apply by submitting a resume and a portfolio of relevant work - must have a website, case studies, or samples of relevant work to be considered.

Must be eligible to work in Canada - T4 or Incorporated. Not eligible for sponsorship.