The Multisite Manager is responsible for overseeing leasing operations and tenant relations across multiple properties. They ensure efficient leasing processes, from marketing and tenant screenings to lease execution and move-ins. This role involves monitoring market trends, optimizing rental strategies, and maintaining occupancy targets. They also support financial and administrative tasks, including vendor coordination and invoice approvals. By fostering strong relationships with tenants and vendors, they contribute to smooth property operations and a positive rental experience.

Key Responsibilities

Leasing & Tenant Management

• Approve lease prices outside the rent roll, ensuring pricing aligns with market trends, occupancy goals, and revenue targets.
• Conduct detailed credit checks and tenant screenings in Yardi, verifying financial stability and rental history.
• Counter-sign tenant leases and ensure all leasing documents are properly executed and stored in Yardi.
• Oversee lease renewal proposals, analyzing market conditions and tenant retention strategies to optimize occupancy.

Marketing & Lead Generation

• Conduct in-depth monthly market reviews to assess competitor pricing, promotions, and occupancy trends.
• Create and manage online advertising for available suites, ensuring accurate, appealing, and timely postings.
• Identify and implement strategies to increase leasing traffic, including community outreach and referral programs.
• Maintain and update the prospect waitlist, tracking inquiries, conducting follow-ups, and converting leads into leases.

Tenant Onboarding & Move-In Process

• Conduct in-person tours for prospective tenants, showcasing suite features, amenities, and community benefits.
• Collect and verify required tenant documentation, including deposits, banking details, insurance, and utility confirmations.
• Perform detailed pre-move-in inspections, ensuring units meet quality standards after tenant possession.
• Conduct formal move-in walkthroughs with tenants, documenting unit condition and addressing any initial concerns.

Financial & Vendor Oversight

• Review and approve vendor invoices under $500, verifying services rendered and proper coding for payment processing.
• Assist in reviewing monthly financial statements, identifying variances and providing insights on leasing performance.
• Oversee tenant payment processing, ensuring EFT setups, recurring payments, and banking details are correctly entered in Yardi.
• Monitor and track leasing-related expenses, ensuring financial accuracy and compliance with budget guidelines.

Property Maintenance & Tenant Support

• Ensure tenant maintenance requests are logged, assigned, and completed accurately, following up on outstanding issues.
• Conduct routine inspections of units and common areas, identifying necessary maintenance or compliance issues.
• Act as the primary leasing contact for tenants, addressing concerns, explaining policies, and supporting positive tenant relations.