Build a customer service career with one of Canada's leading commercial restaurant equipment service repair companies. This is a hybrid position with 1-3 days in the office. Your first 3 weeks will be physically in the office for training, and after that, you'll work partially from home and partially in the office. Equipment will be provided. This is a temporary to hire position, so long-term availability is required.

What they offer:

• Hourly wage: $20/hr
• Training Development
• Positive Supportive Work Culture
• Temp to Hire

Once hired on, you'll be eligible for:

• Group health benefits after 3 months
• Matching retirement program after 6 months of continuous service
• 5 days sick leave in a calendar year
• 10 days' vacation in a calendar year

What You'll Do:

• Answer incoming and outgoing calls professionally
• Enter and process service requests in our system
• Support the Service Department team
• Manage customer requests from start to finish
• Provide updates and coordinate with technicians and subagents
• Handle warranty checks and COD payments
• Jump in to help with other tasks as needed

What You Need:

• High school diploma
• Previous customer service experience
• Comfortable using ERP systems (training provided)
• Good computer skills: Microsoft Office, Outlook
• Fast typing and accurate data entry skills
• Strong organization and multitasking abilities
• Bilingual: Excellent spoken and written French and English

To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system, and a survey will be emailed and texted out to you. Once it is complete, we will contact you. You can also email your resume to [email protected].

Please complete the survey to help speed up the hiring process.

Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.