About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 400+ collision repair Centres across Canada, USA and Italy.

Summary

The role of the Appraiser/Estimator is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and provide clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

Primary Objectives of the role

Set reasonable expectations for the customer, and educate them on the repair process

Have thorough understanding of estimating software, required to process estimates.

Locating assignments from insurers and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.

Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.

Gather additional information that may be required from the insured.

View vehicle with customer to highlight accident replated damage, and previous damage non claim related.

Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.

Determine if a vehicle is drivable or non-drivable

Determine if a vehicle requires disassembly for an accurate estimate.

Write detailed estimates that capture all claims related damage, and research repair to ensure OEM standards and procedures are followed.

Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.

DATA- Ensure proper dates are inputted in the estimating systems- real time dates.

Ensure correct rate profiles are selected.

Communication – ensure the claim and important details are communicated to the insurer and customer. For example, when a vehicle is scheduled, or any delays.

Parts- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.

Schedule sublets.

Ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.

Keep estimates accurate throughout the repair process with supplements, part price changes, and any additional communications to insurer required.

Upload and monitor claims for approval.

Sell customer pay/ third party pay estimates Goal keep a batting average at 80% or higher.

Send final supplement/final bills to insurer for approval Goal 48 hours post-delivery where possible.

Ensure final authorization is noted in management system, and final amounts match – for proper closing of file in management system.

Quality Control, ensure the final product is ready for delivery to the customer.

Deliver vehicle to customer, explain repair where required.

Requirements

Qualifications, Experience and other requirements: (Remove anything that may not apply to this role)

Up to date Compliance Training, such as AODA, WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment) and knowledge of Information Security PIPEDA

Utilize Mitchell Connect and Audatex software. Any other software, please add all that may be applicable.

At least 3 to 5 years of experience working as a Collision Estimator

At least 5 years' experience with Mitchell Connect and Audatex at a proficiency level. (Add any other softweare that may be applicable to this role such as Mitchell UltraMate, Mitchell Connect, Mitchell Tech Advisor, OEM Repair.

Proficiency in Microsoft Office Suite and other relevant software applications.

Valid Class 5 Driver's License

Knowledgeable and be up to date with various Insurance “DRP” practices/guidelines.

I-CAR training would be an asset (What type of iCAR training?)

Benefits

What we offer:

• Supplemental Pay: Bonus
• Benefits: Health, dental, vision
• Paid time off

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

At CSN Collision, we're always looking for passionate, skilled, and dedicated individuals who take pride in their work and want to be part of a collaborative and high-performing team. This posting is part of our ongoing efforts to proactively build a pipeline of talented professionals for future opportunities. If your background and experience align with what we're looking for, a member of our team will reach out when a suitable opportunity arises.

By applying, you'll be joining our talent community, giving us the opportunity to connect with you when the timing is right. We appreciate your interest in CSN Collision and look forward to potentially working together in the future.