About Unblu
Unblu helps the world's leading banks and insurance companies deliver an in-person experience online. We provide highly secure engagement and collaboration software, enabling financial institutions to enrich the digital experience of their clients.

By choosing a career with Unblu, you choose to join an international, innovation-savvy company. With our head office situated in Basel, Switzerland, and additional offices in Bulgaria, Germany, the UK, and Canada, you'll be joining an international team dedicated to shaping the future of digital engagement. While Unblu is run as an independent company with global scope, we are fortunate to have Swiss Post as our anchor shareholder, providing long-term support and vision to the company.

The Role

In the role of Solution Integration Engineer, you will devise the best technical architecture to implement Unblu solutions within our clients' environments. You will assist customers with integrating Unblu into their front-end applications, such as online banking websites and mobile banking applications. And you have core development experience, with the ability to design and develop custom solutions.

This is a customer-facing role, and much of your day will be focused on preparing and delivering workshops, handling customer issues during and post-project phases, and providing high-quality responses to customer support inquiries. We support clients on our Unblu Financial Cloud platform as well as on-premises.
If you are up to exploring new opportunities and looking to acquire new skills, join us!

Responsibilities

• Lead the technical implementation of customer projects from project definition phase to go-live, in close collaboration with the Unblu Business Project Lead.
• Learn the Unblu product inside-out and perform configuration changes required to meet functional and technical requirements.
• Assist with the design of solution architectures.
• Develop custom integrations to 3rd party applications/platforms using Java, NodeJs, or Python.
• Work with version control tools like GitLab for code collaboration, branching, merging, and issue tracking.
• Provide support and maintenance for our customers and partners, including troubleshooting and optimization for performance and security.
• Analyzing logs related to environment or browser issues.
• Analyzing and troubleshooting of issues related to WebRTC (including TURN Server, Browsers, Forward Proxy, IP Proxy, etc).
• Execute and ensure customer deliveries, data backup, product and service deployments.

Requirements

• 2+ years of experience in a relevant position and with a technical background.
• Knowledge and practical experience with Kubernetes, Apache, Linux, including shell scripting.
• Advanced knowledge of web development technologies (JavaScript, HTML, CSS, etc).
• Knowledge of mobile application development, both Android and iOS.
• Understanding of CI/CP pipelines.
• Knowledge of networking technologies, including TCP/IP protocol suite, proxies, Web application firewalls, etc.
• Knowledge of authentication/authorization technologies and protocols, such as OIDC.
• Client-facing experience.
• Experience in troubleshooting technical issues and finding solutions, especially related to web browsers and network communications.
• Experience in building strong relationships while working closely with customers.
• Ability to be a successful communicator with both internal and external teams.
• Interest in working with the latest technologies, curiosity to investigate issues and find solutions.
• Fluency in English; French is a strong plus.

Benefits

• An interesting and rewarding role in the Sales team at the world's leading live collaboration software manufacturer
• 5 weeks' vacation entitlement
• Extended health and dental benefits that kick in on day 1, RRSP
• Competitive salary and great referral bonuses
• Work in diverse environment: 30+ nationalities across 8 locations
• Flexible working hours and a hybrid working environment
  

Make sure to have a look at our Glassdoor page too - it will give you more insights into what it is like to work for us.

Unblu is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Please note that due to the nature of our business, all new joiners will have to complete a background check, further information can be requested.