At Q-Line, we solve complex problems for customers who expect more. As our next Key Account Representative, youll help keep things moving by building strong relationships, finding new opportunities, and making sure Q-Line is the easy choice for companies that want it done right.

Youll be responsible for executing account strategies, maintaining and growing customer relationships, and working closely with internal teams, including dispatch, operations, and Customer Service Representatives (CSRs), to deliver exceptional service outcomes.

This role is ideal for a proven performer who understands freight and logistics, has experience with rate negotiation, and thrives in a fast-paced, service-driven environment. Youll be expected to take ownership of your book of business, identify growth opportunities, and lay the groundwork for partner and legacy-level accounts.

Summary:

The Key Account Representative is responsible for managing and growing assigned customer accounts by delivering reliable service, building trust, and developing a deep understanding of their freight needs. Youll be the main point of contact, working closely with internal teams to ensure accurate pricing, timely execution, and quick resolution when things go sideways.

This role is a key part of Q-Lines customer success strategy and a strong launchpad for future growth in account leadership.

Responsibilities:

Customer Relationship Management

• Build lasting relationships with customers through consistent communication and follow-through
• Be responsive to daily needs and ready to solve problems when they come up

Freight Coordination and Pricing Accuracy

• Learn the unique freight requirements for each account
• Ensure timely quoting and spot-on pricing
• Work closely with operations and support teams to deliver on what youve promised

Account Growth and Business Development

• Develop insight into your accounts and their industries
• Spot opportunities to improve service and grow business
• Work closely with the BD team to pursue new customers and support strategic growth

Additional Responsibilities

• Contribute to team goals and support broader company initiatives as required.

Qualifications

• 23 years of sales or account management experience
• Strong communication and relationship-building skills
• Proven ability to negotiate and resolve issues under pressure
• Comfortable working with pricing, equipment types, and logistics timelines
• Proficient in Microsoft Word and Excel
• Strong judgment and ability to work independently