Dispatch Manager
Our client is seeking an experienced and detail-oriented Dispatch Manager to join their team. This role is responsible for supervising dispatch staff, managing scheduling, recruiting and training team members. The position also involves active coordination with drivers, vendors, and customers to maintain high service quality and safety standards. The ideal candidate will bring a strong background in dispatch operations and people management, a deep familiarity with the city of Edmonton, and the ability to solve problems under pressure. A commitment to delivering a world-class customer experience while upholding safety and compliance is essential.
Your success will be defined by your ability to:

• Manage daily operations of the dispatch team, including:
  o Staff scheduling to meet operational goals within budget
  o Attendance and performance management
  o KPI tracking, reporting, and continuous improvement
• Ensure compliance with municipal, provincial, and company regulations and policies
• Champion safety and customer experience across all operations
• Handle customer complaints and compliments with professionalism
• Develop and implement policies, procedures, and training programs
• Oversee dispatch systems and verify driver routing activities
• Build and maintain strong relationships with clients, drivers, and staff
• Manage offshore call center performance and alignment with service standards
• Maintain and grow key account relationships
• Oversee dispatch-related software and hardware, identifying optimization opportunities
• Perform other duties as required

Your strengths include:

• 5+ years of dispatch experience, preferably in transportation (or equivalent experience)
• 5+ years of operations experience including scheduling, service coordination, and customer communication
• Post-secondary education in business administration or equivalent experience preferred
• Strong understanding of transportation regulations and safety standards
• Experience in recruiting and team development
• Ability to prioritize, make decisions, and manage multiple tasks under pressure
• Strong leadership, coaching, and team-building skills
• Excellent communication and conflict resolution abilities
• Proven business judgment and goal-setting capabilities

If you are interested in this role and meet the above criteria, please click the “Apply” button to send your resume directly to Jason Dick, Andre Donado, Bobi-Jo Warner or Dalia Hassan.
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
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