DescriptionWe are seeking a dynamic and entrepreneurial General Manager to lead operations and market development on Vancouver Island, with a primary focus on Victoria. This is a key leadership position in an emerging growth market for Impark, and we are looking for a results-driven individual who can manage day-to-day operations while also identifying new business opportunities and forging relationships with stakeholders in the commercial real estate and development community. The ideal candidate will bring strong operational oversight, a strategic sales mindset, and deep ties within the Vancouver Island business community.
Key Responsibilities

• Lead business development initiatives to grow Impark's presence across Vancouver Island, with a focus on identifying, targeting, and securing new opportunities in Victoria's commercial real estate and development sectors.
• Cultivate and leverage relationships with developers, property managers, landlords, and municipal stakeholders to support Impark's market penetration and long-term growth.
• Develop and execute local market strategies in collaboration with national business development and marketing teams, ensuring alignment with company goals and regional opportunities.
• Oversee the preparation of proposals, presentations, and RFP submissions that position Impark competitively in the local market.
• Act as a regional brand ambassador, representing Impark at industry events, trade shows, business forums, and civic organizations to enhance visibility and reputation.
• Recruit, train, and lead a high-performing team of managers and frontline staff, ensuring operational consistency and strong leadership across multiple sites.
• Serve as the senior point of contact for all Vancouver Island clients and property partners, maintaining trusted, proactive relationships.
• Build and maintain strong stakeholder engagement across internal teams and external partners to support business growth and operational success.
• Prepare and analyze daily, weekly, and monthly operating reports to monitor performance and identify areas for improvement.
• Review and manage P&L statements, variance reports, and implement corrective measures to ensure financial objectives are met or exceeded.
• Ensure all managed facilities maintain high standards of cleanliness, safety, customer service, and operational compliance.
• Enforce contractual obligations across the portfolio and lead resolution of any escalated issues or incidents.

Skills, Knowledge and Expertise

• Proven track record in meeting or exceeding sales and operational goals.
• Strong decision-making and problem-solving skills.
• Excellent time management and multitasking abilities in a fast-paced environment.
• Strong verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• Ability to build relationships with internal and external stakeholders.
• Bachelor's degree or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• 7+ years of experience in real estate management and/or the parking industry preferred.
• Previous supervisory and account management experience.
• Valid Driver's License.
• Established network and experience in the Victoria real estate and development community is highly preferred.

Benefits

• Sales Incentive Plan
• RRSP (based on employee group)
• EAP (based on employee group)
• Paid Vacation
• Medical & Vision
• Dental
• Life Insurance
• AD&D
• Short-Term Disability
• Long-Term Disability (based on employee group)