Job Role: Billing Operations Lead Location: Toronto, Canada (Hybrid 3x per week) Who we are Imagine what even the world's finest organizations could achieve if all their employees were coached to be their absolute best. At Ezra, we are on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people's lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach, every member of our teams gets to experience the superpower that is coaching for themselves, amongst some other pretty incredible perks. Ezra is the fastest-growing global virtual coaching company, supporting some of the world's leading companies. If all of this resonates, Ezra just might be the place for you. The Role We're looking for a proactive and detail-driven Billing Operations Lead to join our Global Billing Operations team. Reporting to the Global Billing Operations Manager, this hybrid role blends hands-on invoicing responsibilities with people leadership ensuring that billing processes are executed accurately and efficiently while supporting the professional growth of a team of Billing Analysts. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is ready to step into a leadership role with real impact. Key Responsibilities Team Leadership & Coaching

• Lead, support, and develop a team of Billing Analysts, fostering a culture of ownership, accountability, and continuous improvement.
• Manage day-to-day workload allocation of the team, performance check-ins, and skill development planning.
• Act as the first point of escalation for billing-related issues within the team.

Billing Operations

• Provide excellent customer-centric billing support by partnering with cross-functional teams (Sales, Customer Success, Legal) to maintain a smooth order-to-cash cycle.
• Prepare and review invoices for high-priority or complex accounts, ensuring accurate and timely submission.
• Support month-end close activities to ensure GAAP compliance
• Provide business and clients with billing and service credit related reporting
• Work with local accounts receivable teams to support timely payments from Ezra's customers

Process Ownership & Improvement

• Help further standardize billing processes and documentation across the team.
• Streamline invoice generation and supplier portal uploads (Ariba, Coupa, Tungsten) to boost efficiency and drive operational excellence.
• Monitor SLAs, exceptions, and compliance metrics for the billing function to ensure Billing function is providing excellent service to the business and its customers

What You'll Bring

• 3–5 years of experience in billing, invoicing, or order-to-cash roles (B2B preferred).

• Excellent Excel and billing system skills (e.g., Salesforce, PSA Certinia, JD Edwards or similar platforms).
• Highly organized and detail-oriented, to ensure excellent quality and results.
• Strong communication skills and comfort with stakeholder engagement.
• Experience mentoring or managing others, even informally.

• Ability to problem solve independently and quickly.
• Effective at operating in a fast-paced, high-pressure, deadline-driven environment.
• A mindset of ownership, curiosity, and continuous improvement.
• Comfortable with ambiguity, while demonstrating flexibility and resourcefulness.
• Ability to build trust and relationships quickly.

What we offer

• Competitive salary with bonus potential
• Your own world-class coach
• Regular team social events
• Generous annual individual development budget

We are an equal-opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.