Our client is seeking a Warranty Manager to lead their new home post-possession service operations and uphold our commitment to homeowner satisfaction. In this role, you will oversee warranty claims, lead a team of service professionals, and ensure timely coordination with trades and suppliers to resolve deficiencies efficiently. This is a key leadership role focused on improving warranty processes, maintaining compliance, and driving a positive homeowner experience.
Key Responsibilities:

• Manage the end-to-end warranty process, including team leadership, inspections, and service scheduling
• Coordinate trade and supplier work to ensure timely and high-quality repairs
• Respond to Alberta New Home Warranty claims and oversee issue resolution
• Approve invoices, manage purchase orders, and track warranty-related costs
• Communicate clearly with homeowners to set expectations and resolve concerns
• Implement best practices and continuous improvements in warranty operations

Qualifications:

• Post-secondary education in Construction Management or Business preferred
• Experience managing residential construction or warranty service operations
• Knowledge of Alberta New Home Warranty Program guidelines
• Strong communication, problem-solving, and organizational skills
• Leadership experience with a track record of team development and service excellence

Nice to Have:

• Alberta New Home Warranty Program training
• PMP, CAPM, or relevant project management certification
• First Aid or Safety certifications

If you're passionate about delivering a great homeowner experience and driving service excellence, Apply today!
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