We are seeking a Manager, Regulatory Programs to join our Regulatory Affairs team. Reporting to the Director, Regulatory Affairs and indirectly to the Deputy CEO, Regulations, the Manager, Regulatory Programs manages and provides governance and strategic leadership on all matters relating to Patient Relations, Standards, Equity Diversity Inclusion and Belonging, Regulatory Education, Consultations, Regulatory Guidance and Risk-based regulation.

This position involves a wide spectrum of activities including but not limited to supporting the development and implementation of the policies and procedures governing the Equity, Diversity, Inclusion and Belonging (EDIB), the Patient Relations and the Standards Programs and their related Committees, as well as providing regulatory guidance to the public and registrants.

Duties & Responsibilities

The incumbent will be responsible for:

1. Managing the Patient Relations Program

• Maintaining and ensuring all program information is accurate and up to date.
• Reviewing and updating program materials.
• Tracking of expenditures.
• Supporting individuals with applications and funding.
• Providing statistical data on applications with the Patient Relations Committee.
• Being the External Liaison on Patient Relations matters and issues with registrants and stakeholders.

2. Managing the Standards Program

• Compiling and disseminating research and/or information as required.
• Editing current and drafting new standards and guidelines.
• Communicating changes to standards and guidelines.

3. Managing the Equity, Diversity, Inclusion and Belonging (EDIB) Program

• Acting as a point person for the development and delivery of EDIB activities of the College.
• Working with the Committee on priority projects relating to EDIB.
• Maintaining EDIB resources on the College's website.
• Reviewing best practices and initiatives relating to EDIB and opportunities for possible incorporation into College activities.
• Liaises with the Health Professions Regulators of Ontario and other health regulatory Colleges on matters and initiatives relating to EDIB.
• Research and propose EDIB training opportunities for staff and volunteers.

4. Managing the Regulatory Education Program

• Managing the content development of regulatory education topics.
• Identifying topics of relevance and securing presenters.
• Managing the implementation, delivery and evaluation of education sessions and materials as required.
• Ensuring payment of volunteers and facilitators.
• Attending activities in relation to the regulatory education program.
• Collaboratively working with the Manager, Quality Assurance, and Inspections to identify and make recommendations for new credit items as it relates to continuing education.

5. Managing the Consultations Program

• Managing the designing of consultative materials to target appropriate audiences.
• Developing a communication strategy to launch each consultation for feedback.
• Creating forms and feedback tools for participants.
• Facilitating consultation activities.
• Consolidating participant feedback and proposing recommendations.
• Managing the coordination of In Conversation With (ICW) events to provide additional guidance and information on the various consultations.

6. Managing the Risk-based Regulation Program

• Working in collaboration with College program areas who report Risk-based Regulation data to identify risk exposures, create risk profiles, classifications of the risk exposure and mitigation strategies.
• Identifying and implementing mitigation strategies based on the level of risk.
• Ensuring mitigation strategies are in compliance with Regulated Health Professions Act, 1991 (RHPA); Naturopathy Act, 2007; and other relevant legislation; and all College policies, standards, guidelines, and regulations.
• Evaluating data to ensure all data collected is relevant in meeting the College's objectives of the program.
• Providing regular updates to existing action plans and updating accordingly.
• Identifying trends and data correlations for regulatory education topics.
• Training of departmental staff on the collection of data points.
• Integrating Risk-based Regulation into the College's database system.

7. Managing/Directing the Delivery of the Regulatory Guidance Program

• Ensuring that inquiries from registrants and the public are answered in a timely and accurate manner.
• Collaborate with the various College departments to ensure inquiries are responded to accurately and by the appropriate personnel.
• Manage the tracking and monitoring of response timelines.
• Manage the development of Regulatory Guidance articles, blogs, and advisories.
• Maintaining knowledge and understanding of relevant legislation, regulations, standards, and guidelines to provide accurate and timely guidance as needed.
• Providing statistical data on Regulatory Guidance as required.

8. Supporting the College Committees and Council

• Scheduling meetings in a timely manner to facilitate the resolution of issues.
• Reviewing documentation for completeness and corresponding with Committee Chair(s) for meeting preparations.
• Ensuring meeting materials are distributed to the committees in accordance with College policies and procedures for adequate time to review, and to assist with discussions and deliberations.
• Researching and preparing materials for committees.
• Preparing policy recommendations to the committees for consideration.
• Ensuring committee decisions are documented, implemented, and tracked.
• Draft briefing materials, provide statistical information and attend Council meetings where required.
• Participating in orientation and education of Council/non-Council Members and attends committee meetings according to area of responsibility.

9. Provide Support to the Director, Regulatory Affairs and Deputy CEO, Regulations

• Implementing the organizational Strategic plan.
• Updating and implementing the Operational plan.
• Assisting in the development of annual budget and monitoring financial variances.
• Assisting in the updating of content for the CPMF and Annual Report.
• Overseeing the collection of data points to support the Risk-based regulation.
• Proactively identifying potential risks.
• Preparing materials and reports as requested.
• Providing regular updates on program areas.

10. General Departmental Management

• Managing the activities of direct reports in accordance with the policies and procedures of the College.
• Participating in the recruitment, orientation, education, and recognition of Council/non-Council Members volunteers for program areas.
• Assisting with the preparation of information for the website, news bulletins and newsletter.
• Compiling reports and annual statistical information for the College.
• Developing and implementing policies and procedures related to program areas.
• Participating in and contributing to regular team meetings and planning activities.
• Maintaining communication templates, fillable forms, and program materials.
• Managing registrant, volunteer, and program records in accordance with the Records Management policy and procedures.

11. Other duties

• Performs other duties as assigned.

Qualifications

Education & Experience

• University Degree or College Diploma in Public Administration, Political Science, Public Health, or a related discipline, or an equivalent combination of education and relevant work experience.
• Minimum of two years experience in a manager or supervisory role.
• Experience in a regulatory or Board/Council governed setting is considered an asset.
• Familiarity with Regulated Health Professions Act and/or health legislation is preferred.

Skills

• Proficiency in Microsoft Office Suite and Adobe as well as contact management systems.
• Strong analytical, organizational, and communication skills.
• Ability to interpret technical, legal, and scientific materials.
• High-level problem solving and judgment capabilities.
• Team building and leadership experience.

Core Competencies

• Leadership & Collaboration: Inspires and motivates; fosters team commitment and success.
• Professionalism & Integrity: Demonstrates respect, tact, and accountability.
• Analytical Thinking: Gathers and synthesizes information to guide decisions.
• Judgment: Makes timely, well-reasoned decisions.
• Conflict Management: Effectively mediates and resolves disputes.
• EDIB mindset: Champions inclusive and accessible practices.

Benefits

• Comprehensive group benefits (health, dental, LTD, life insurance, and paramedical services).
• College-contributed Registered Retirement Savings Plan (RRSP).
• Opportunities for professional development and training.

Application Process and Deadline

Cover letters and resumes can be e-mailed to [email protected] or via fax at (416) 583-6011 and must be received by August 29, 2025. Please include “Manager, Regulatory Programs” in the subject line of your e-mail.

We thank all applicants for their interest. Only those selected for an interview will be contacted. No phone inquiries, please.

The College of Naturopaths of Ontario values diversity and strives to foster an inclusive work environment built on dignity and respect. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, culture or other ideologies, or any other characteristics protected by applicable law.

Accommodation is available upon request under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Company DescriptionThe College of Naturopaths of Ontario regulates naturopathic doctors in the interest of the public. Our mandate is to support patients' rights to receive safe, competent and ethical naturopathic care. We fulfill role by establishing requirements to enter the profession, setting standards of practice, ensuring continuing competence, and providing accountability through Complaints and Discipline.Company DescriptionThe College of Naturopaths of Ontario regulates naturopathic doctors in the interest of the public. Our mandate is to support patients' rights to receive safe, competent and ethical naturopathic care. We fulfill role by establishing requirements to enter the profession, setting standards of practice, ensuring continuing competence, and providing accountability through Complaints and Discipline.