Status: Permanent, Full-time

Location: Coquitlam, BC

Salary Range: $85,000 - $95,000

Job Summary:

The Program Manager will be working at the Hillside & Brookside Buildings and will be responsible for the safe and efficient operation and management of the housing project site in accordance with the BC Housing Guidelines, Fraser Health Authority, PHSA and the policies of Coast Mental

The Program Manager leads a team of unionized staff in working within the designated group, and supports program volunteers and contractors. Your goal will be to provide a strength-based framework and trauma-informed care to inform all aspects of service delivery for clients – with the desired outcome of a graduated and structured transition to living in the community. You will support staff in employing the principles of psychosocial rehabilitation, harm reduction, motivational enhancement and other evidence-based best practices to improve clients' ability to function in all aspects of life. You will spearhead the development of effective programming to assist clients to achieve graduated success in interpersonal relationships, mental health and/or addiction issues, housing and support services, activities of daily living, life skills programming and community preparedness activities as well as other areas as identified by the clients themselves.

You will establish a positive, healthy and safe work environment for this team, and manage all aspects of the employee lifecycle.

Program leadership includes risk management for the program, financial management of program budgets, ensuring the property is appropriately maintained in partnership with Coast's Properties, and developing program plans in alignment with funder's service agreement and overall Coast strategies and operational plans

You will operate in a collaborative manner, not only with other program staff but in partnership with the friends and family members of clients, program funders, community agencies, and any agency or person who is committed to positive outcomes for clients. As part of the Coast leadership team, you will collaborate and openly communicate with other leaders across the organization.

Key Areas of Responsibility

Program Development:

• Initiates and actively participates in the development of viable and valuable services, which address the current and forthcoming needs of people with a mental illness.
• Advocates within the mental health system and with other public and private bodies to improve the quality of services to mentally ill persons.
• Assists in drafting program-funding proposals for renewal and new funding requests.
• Participates in the development of Coast's Policies and Procedures.
• Is an active member of the program committee and its endeavors.

Program Management:

• Assures the delivery of quality services, including overseeing the day-to-day operation of the sites.
• Participates in the overall planning of the organization by developing, implementing and evaluating the program and seeing that it meets Coast's standards and quality.
• Directly intervenes, when necessary, in the site's program, personnel, or member issues.
• Develops and articulates program standards and outcomes to staff, members and interested parties.
• Develops appropriate quality improvements measures in current programs, sets appropriate performance thresholds, and monitors performance vis a vis those standards.
• Assures that all required reports and documents are produced on a timely basis.

Financial Management:

• Assist in the development of the annual budget for the sites and controls designated expenditures in accordance with the approved budget and in consultation with the Director of Recovery & Reintegration and/or the Controller.
• Approves petty cash, mileage, imprest accounts and cheque requisitions.
• Assists in the overall budgetary planning for the organization.

Personnel Management:

• In accordance with Coast's policy and procedures and in consultation with the Human Resource department, interviewing, hires, orientates, qualified staff, volunteers and students.
• In accordance with Coast's policy and procedures and in consultation with the Human Resource department, is responsible to supervise staff, volunteers and students, keep personnel records current and evaluate annually directly supervised staff. Provide volunteer and student placement reports as required.
• Provides direction, recognition, mentorship and leadership to staff and oversee the direct supervision of the staff, volunteers and students.
• In accordance with Coast's policy and procedures and in consultation with the Human Resource department, assures that Coast's policies and procedures and the collective agreement are being consistently applied and adhered to and can resolve grievances to step 2.
• Responsible to carry out the progressive discipline up to and including termination. The Human Resource Manager and or must be consulted if a suspension or termination of an employee is being considered.
• In accordance with the education committee and the Human Resource department standards and programs, develops and implements staff skill development, orientation and educational opportunities.
• Attends, where appropriate, Labour Management Committee Meetings with the Human Resource Manager and the Union.

Community Relations:

• Represents Coast to the mental health community and the broader community at large.
• Liaises or develops mechanisms for communicating with relevant professional, government, business, community agencies and individuals.

Other:

• Responds to other duties that may develop as requested by the Director.
• Sits on relevant Coast Committees as required.
• Liaises with relevant professional, government and community agencies.
• Represents the Program in the immediate neighborhood of the program.
• Represents Coast Mental Health to the broader lay and professional.
• Participate in Accreditation Committee as assigned

Other:

• Fulfills other duties as assigned.
• Actively participates as a member of the Management team at Coast.

Qualifications

Education:

• A degree from a recognized post-secondary institution in healthcare, social services or social work is an asset
• Professional designation or degree in social work or psychiatric nursing would be considered an asset.
• An equivalent combination of education, training and experience may be considered.

Certification:

• Current First Aid/CPR certificate
• Training in Crisis Management
• Valid B.C. Driver' License and access to a reliable vehicle
• Successful completion of a Criminal Records Check
• WHMIS Certification

Experience:

• A minimum of 3 years' experience in mental health, with experience in housing programs working with concurrent disorders
• A minimum of 3 years of supervisory and administrative experience.
• An equivalent combination of education, training and experience may be considered.

Knowledge, Skills, & Attributes:

• Strong knowledge of mental illness and treatment modalities, and has kept current with new developments in mental health and Community Care Facilities Licensing best practices
• Current or recent experience working with mental illness and highly vulnerable populations
• Experience working with persons with addictions
• A working knowledge of all related legislation is required.
• A good understanding of community and social services in the Coquitlam area will support your success in this role.
• Established leadership skills, and experience working with unionized staff – knowledge and experience with the Community Collective Agreement would be ideal.
• Ability to problem solve
• Planning and organizational skills
• Financial management
• Strong computer proficiency
• Excellent communication skills
• Ability to build relationships and engage effectively with partners internally and externally
• Passionate about the mission of Coast and committed to achieving our strategic priorities.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at: https://mpp.pensionsbc.ca.

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.