DATE: July 21, 2025
LOCATION: Toronto, ON – 416 Community Support for Women
COMPENSATION: $55,239 - $67,560 Annually prorated
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. To help fulfill its mission, LOFT is hiring a Full-Time Permanent Case Manager.
Job Summary
The Case Manager on the mental health and addictions team, provides direct service and support to clients in the programs of 416 Community Support for Women. 416 utilizes a Case Management approach in service delivery, which encompasses a continuum of flexible comprehensive interventions to help a client to achieve a stable life. This approach emphasizes outreach, assessment, planning, linkages and service delivery on both an individual and group basis.
As a Case Manager you will be part of a team that co-ordinates a support network and linkages for adults with serious mental health, health and addiction challenges. A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity and self-respect. The role will require direct service and support to clients in area such as housing, daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual's needs. Occasional evening and weekend hours may be required. Frequent travel will be required.
What You Will Do

• Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN's;
• Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
• Provide crisis intervention/management and assist in the development of crisis plans with clients;
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization;
• Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;
• Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
• Participating as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions,
• Participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required;
• Occasional evening and weekend hours may be required.
• Frequent travel will be required.

What You Bring:
Must Haves

• A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health and addiction sectors
• Minimum three years progressive experience in the adult mental health case management services sector
• Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Knowledge of local community agencies and other professional services available for the client group is essential.
• Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery
• Demonstrated understanding and sensitivity to diversity issues
• Experience working with individuals experiencing homelessness and experience with the Housing First approach
• Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals
• Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services
• Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interventions
• Knowledge of community resources for mental health and substance use
• Knowledge of community resources for housing, supportive housing and shelter
• Ability to work closely with teammates and participate effectively as part of the larger program and organization
• Demonstrated excellent documentation skills
• Valid Standard First Aid and CPR/AED

Nice-to-Haves

• Understanding of cultural competency and anti-oppression framework
• Reflective of a multi-barriered group, as serviced by the program, a strong asset
• Ability to communicate in a different language, an asset.

Work Environment:

• Expected to meet people, on site and outside, exposure to the weather and climbing stairs are expectations of the position. A car is an asset.
• Need to walk on rough terrain from time-to-time, for example, uneven ground, parks, or ravines while providing outreach to community members sleeping outside.
• Staff will be required to work in residents' rooms/apartment units and may therefore be exposed to second hand smoke.

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don't “tick all the boxes” but think you'd thrive in this role, you are encouraged to apply.
Note: A satisfactory vulnerable sector check (VSC) is also required.
CLOSING DATE: August 4, 2025

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Follow us on: LOFT I LinkedIn I Indeed l Glassdoor l Instagram l

____________________________________________________________________________________________________________

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.

Powered by JazzHR

onmVoydYuj