As part of Wesgroup Equipment, Westerra Equipment is a Platinum Certified Canada's Best Managed Company and proud recipient of the BC Top Employers award, sells, rents, and service premium equipment across British Columbia and Alberta. Our commitment goes beyond business—we empower our people, support our communities, and make an impact through our sustainability initiatives like tree planting, emissions reduction, and electrification of our fleet. If you are looking to take your career to the next level with a company that genuinely invests in its people and leads the industry in innovation, sustainability, and service, apply today!
We're looking for an Operations Manager in Nanaimo who oversees and grows the operations of the Westerra Equipment branch in Nanaimo and Victoria. You will work closely with the local teams to manage performance, advise and pitch in to support high levels of customer experience and generate profitable revenue growth in service, parts, and rentals.

Key Responsibilities:

• Manage all aspects of business operations In Nanaimo and Victoria (includes service, parts and rentals).
• Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
• Drive team productivity to meet and or exceed monthly targets (revenue, absorption, etc.).
• Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities.
• Actively promote and instill customer focus throughout all departments and branches.
• Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
• Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business.
• Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation.
• Some travel to local branches and to the US may be required.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to understand business financials and levers for improvement.
• Proven ability to build high performing teams.
• Ability to build relationships, meet and exceed customer expectations.
• Excellent verbal and written communication skills.
• Highly motivated, self-starter, enthusiastic and well organized.
• Strong problem-solving skills with a focus on improving processes through a collaborative approach.
• A proactive autonomous individual able to set own high standards and succeed.
• Ability to travel across Canada and or abroad, as required.

Training, Education and Experience:

• Previous experience and success in delivering results as an Operations Manager.
• Post-secondary education in a relevant field.

Why You'll Love Working Here

• Be part of a tight-knit, people-first culture that celebrates wins, values your input, and supports your growth.
• We offer a competitive salary, plus performance incentives, a green vehicle rebate, and a flexible, community-driven workplace where your career can thrive.
• Enjoy access to professional development, health & wellness benefits, paid training, and a team that always has your back.
• Work with innovative, industry-leading equipment brands like Bobcat, DEVELON, and JCB.
• Work for a company that's invested in the future—with advanced CRM/ERP systems, comprehensive training programs, and sustainability at its core.

Our Core Values (We Live These Every Day)

• Build trust – with customers and each other.
• Be a team player – commit to working together to win.
• Be customer-focused – “wow” customers so they become raving fans.
• Support community – care for our people, our community and our planet.
• Deliver results – know what you need to do and get it done.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [email protected].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.

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