What began as a small summer venture has grown into North America's trusted brand to offer 360 degree grill services. In doing so, Grill Hero enhances their communities ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.

The Hero Mission

Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.

Thrive

HERO Values

HONESTY EMPATHY RELIABILITY OPENNESS

These values guide our decision making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus of Winning Together!

Day in the Life
As a service technician at Grill Hero, you'll be on the front lines, delivering professional cleaning services that uphold our reputation as the top grill cleaning and servicing company in North America. You'll interact directly with customers, provide exceptional service, and identify opportunities to enhance their experience with upselling and rebooking. This is an entry-level technician role that offers hands-on training and the chance to grow rapidly within the company.

Live What We Expect:

Core Responsibilities

Advanced Service Delivery

• Perform deep cleaning, servicing, and diagnostics for barbecues, ovens, and related add-ons
• Handle minor repairs, part replacements, and troubleshoot performance issues
• Uphold and refine our SOPs, ensuring service excellence and safety
  

Customer Experience & Sales

• Act as a brand ambassador at every job
• Build rapport, educate customers, and identify opportunities for upselling and rebooking
• Train and coach junior or seasonal technicians
  

Operations & Compliance

• Maintain daily job efficiency and cleanliness standards
• Escalate and resolve service issues professionally
• Follow all company guidelines and safety procedures

Win
You're Great At:

• Have 2+ years of technical field service experience (appliance, HVAC, mechanical, or similar)
• Thrive in customer-facing roles and can confidently lead conversations
• Are mechanically inclined and comfortable with power tools
• Have strong attention to detail and a proactive approach to safety
• Are organized, punctual, and work well independently
• Are open to training, coaching others, and leading by example
• Are physically able to complete repetitive manual work (lifting, kneeling, etc.)

Qualifications:

• 1+ year of Customer service
• 1+ year of technical experience and or aptitude is an asset but not required (training provided).
• Strong communication and interpersonal skills.
• Ability to work independently.
• Attention to detail and a commitment to safety.
• Ability to follow core processes and procedures

Role Measures:
Success in this role will be measured by:

• Customer satisfaction scores and feedback.
• Successful upselling and rebooking rates.
• Adherence to company SOPs and safety standards.
• Efficiency and quality of service delivery.
• Time & attendance

Benefits:

• Hands-on training and opportunities for career growth
• Health + Dental (full-time positions)
• Performance-based incentives
• Work in a dynamic, team-oriented culture
• Become a Franchisee Program

Job Type

• Full-time (weekend hours)

Compensation:

• Starting at $18-$20 + Tips +Incentives based off performance
• Performance bonuses and incentives
• Tips
• Mileage incurred during operations is compensated on top of hourly pay