Program Support Worker IWIN Program

Type: Full-time, Contract until March 31, 2028 (Renewable Annually)
Location: Edmonton (In-person)

Bona-fide Occupational Requirement (BFOR): Must be a woman, femme, or female-identified due to the gender-specific and culturally responsive nature of the programming.

We appreciate all applications. Only those selected for an interview will be contacted.

About The Newcomer Centre

Since 1981, the Newcomer Centre has supported people from over 100 countries and offered services in more than 30 languages. Were guided by four valuesCompassion, Interconnectedness, Empowerment, and Accountabilityand work together to help newcomers settle, grow, and thrive.

Learn more atwww.newcomercentre.com.

About the Program

The Immigrant Womens Integration Network (IWIN) is part of our Community Programs Department, which offers inclusive, community-based programming to reduce isolation and support newcomer engagement. IWIN creates space for immigrant and refugee women to build skills, confidence, and community connections.

As aProgram Support Worker, youll contribute to a small, dedicated team focused on delivering safe, welcoming programming. Youll help coordinate logistics, support participants, and ensure smooth operations, making a meaningful difference in the lives of women building new lives in Edmonton.

Learn more about our Community Programshere.

What You Will Do

Participant Engagement & Support

• Lead outreach and participant intake
• Welcome and assist participants through the full program cycle
• Refer participants to additional internal or external supports

Program Coordination

• Help plan and run group sessions, events, field trips, and guest speaker visits
• Manage bookings, supplies, registration, and transportation
• Support in-person and virtual sessions, including backup facilitation

Administration & Communication

• Maintain accurate records in ICARE, SharePoint, Istedy, and other systems
• Track attendance and feedback for reports
• Create program materials, posters, and newsletters (with support from Communications)
• Build positive relationships with community partners

What Were Looking For

We value diverse experiences and welcome applicants with a strong commitment to supporting immigrant women. While formal education is an asset, lived experience and hands-on skills matter most.

Required:

• BFOR: Must be a woman, femme, or female-identified person, due to the gender-specific and culturally responsive nature of the program
• Lived experience related to migration, displacement, or supporting women through community-based work
• 3+ years of experience in community programs, outreach, or direct service
• 3+ years of experience working with immigrant or refugee communities, particularly with women
  

Preferred:

• Diploma or degree in community/social services or a related field
• Experience with participant intake, support, or event coordination
• Fluency in a language other than English
• Familiarity with systems like ICARE, SharePoint, or Istedy
• Strong computer skills (Microsoft Office, email, Teams, cloud storage)
• Creative skills for communication tools (e.g., posters, newsletters)

Skills That Will Help You Succeed

These core skills are critical for success in this role:

• Communication: Clear verbal and written skills; active listening across cultures
• Relationship Building: Builds trust and connection with participants and team members
• Organization: Manages time, records, schedules, and details effectively
• Cultural & Gender Sensitivity: Understands diverse lived experiences and creates inclusive spaces
• Teamwork: Collaborates well in a small, purpose-driven team

Our Commitment

The Newcomer Centre values Accountability, Compassion, Empowerment, and Interconnectedness in building an inclusive workplace. We invest in talent development, leadership growth, and diverse recruitment to foster a thriving team. By embracing different backgrounds and experiences, we create a high-performing, rewarding, and welcoming environment for all.