Are you passionate about beauty and wellness products? We are partnering with a privately held organization in the beauty, wellness, and bath industry that is seeking a Director of Supply Chain and Operations to join their team. In this role, you will oversee the entire North American supply chain, ensuring seamless operations to support their growing business

As a member of the senior leadership team, this role will oversee the organization's purchasing, logistics, warehousing, and customer service functions. Key areas of focus include end-to-end supply chain management, cross-border trade and compliance, retailer support, operational leadership, procurement, and customer service excellence.

Position Summary:

We are seeking a strategic and results-driven Director of Operations to oversee the entire North American supply chain, with full ownership from international sourcing through to final delivery. Based in Toronto and reporting directly to the President, this role will lead purchasing, logistics, warehousing, and customer service — ensuring seamless operations that support major retailers across Canada and the U.S. This position requires strong collaboration with our China office for inbound freight, as well as direct oversight of domestic outbound freight. A solid understanding of cross-border regulations, tariffs, and duty management is critical. Experience working with major Canadian and U.S. retailers is essential.

Key Responsibilities:

End-to-End Supply Chain Ownership:

• Own and manage the full North American supply chain, from international sourcing to final delivery to retailers.
• Coordinate closely with our China office to manage inbound freight, shipping schedules, container consolidation, and import timelines.
• Oversee domestic outbound freight operations across Canada and the U.S., ensuring timely, cost-effective delivery and compliance with routing guides.

Cross-Border Trade & Compliance:

• Manage cross-border logistics between the U.S. and Canada, including customs documentation, broker management, and delivery coordination.
• Maintain deep understanding of tariff classifications, duty rates, and import/export regulations in both countries.
• Proactively manage risks and identify cost-saving opportunities related to duties and trade agreements.

Retailer Support & Operational Leadership:

• Serve as the operations point of contact for internal and external teams supporting major Canadian and U.S. retailers.
• Ensure all outbound operations meet retail compliance standards including EDI, labeling, ASN, and delivery window requirements.

Warehouse & 3PL Oversight:

• Oversee performance and operations at our Mississauga warehouse and 3PLs in Buffalo, NY and Los Angeles, CA.
• Ensure effective coordination across all sites with focus on cost, accuracy, and service level performance.

Purchasing & Procurement:

• Lead the purchasing function across North America, ensuring alignment with demand forecasts and retail requirements.
• Work with suppliers and logistics partners to optimize lead times, cost structures, and fill rates.

Customer Service Oversight:

• Manage the customer service team to ensure responsive and professional support to retail accounts across North America.
• Develop KPIs for case resolution times, service levels, and retailer satisfaction.

Process Improvement & Reporting:

• Drive continuous improvement initiatives and operational best practices across departments.
• Implement metrics and dashboards for logistics, warehousing, customer service, and procurement performance.

Budget & Cost Control:

• Manage annual budgets for supply chain operations and drive cost efficiencies through contract negotiation and freight optimization.

Qualifications:

• Bachelor's degree in Supply Chain, Business, Operations, or related field (MBA preferred).
• 8–10+ years of senior operations and supply chain leadership experience, including inbound, outbound, and warehousing.
• Proven experience supporting major Canadian and U.S. retailers (e.g., Walmart, Shoppers Drug Mart, Target, 5Below, Ross, Burlington, Amazon).
• Strong understanding of cross-border logistics, including Canadian and U.S. customs processes, tariffs, and duties.
• Hands-on experience with international freight (particularly Asia/China), 3PL oversight, and North American distribution networks.
• Proficiency with ERP, WMS, CRM, and EDI systems – experience in Oracle JDE would be highly beneficial
• Strong leadership, communication, negotiation, and vendor management skills.
• Ability to travel occasionally within North America and internationally as needed.

What We Offer:

• Competitive salary and annual performance bonus
• Comprehensive benefits (health, dental, vision)
• RRSP matching
• Hybrid work model based in Toronto
• High-impact leadership role within a growing North American business
• A fast-paced, collaborative, and entrepreneurial team environment

• Bachelor's degree in Supply Chain, Business, Operations, or a related field; MBA preferred.
• 8+ years of senior leadership experience in operations and supply chain management, with expertise in inbound, outbound, and warehousing functions.
• Proven track record supporting major Canadian and U.S. retailers, including Walmart, Shoppers Drug Mart, Target, Five Below, Ross, Burlington, and Amazon.
• Deep understanding of cross-border logistics, encompassing Canadian and U.S. customs procedures, tariffs, and duties.
• Extensive hands-on experience with international freight forwarding (particularly Asia/China), 3PL management, and North American distribution networks.
• Proficient in ERP, WMS, CRM, and EDI systems; experience with Oracle JDE is a strong asset.
• Exceptional leadership, communication, negotiation, and vendor management skills.
• Willingness and ability to travel within North America and internationally as required