The Niagara Falls Community Health Centre (NFCHC) is a non-profit, community-governed organization dedicated to providing accessible, comprehensive health services at no cost to residents of Niagara Falls. NFCHC offers a wide range of programs including primary care, dental services, mental health counseling, nutrition guidance, occupational therapy, and specialized support for 2SLGBTQ+ individuals, refugees, and newcomers. The Centre emphasizes health promotion and community development through free workshops and outreach initiatives designed to address social determinants of health. With a multidisciplinary team of healthcare professionals, NFCHC is committed to empowering individuals and fostering a healthier, more connected community.Position Summary:
Reporting to the Director of Operations, the Intake Worker serves as the first point of contact for individuals seeking primary care in Niagara Falls, playing a key role in creating a welcoming and supportive environment. They will conduct initial needs assessments to ensure each individual's health concerns are clearly understood and appropriately addressed. Using a standardized assessment tool, the Intake Worker determines whether a person's healthcare needs are best met through the Community Health Centre (CHC) or are more appropriately served by a local family physician. They will also facilitate referrals and build strong relationships with primary care providers and community organizations to support integrated, client-centered care pathways.Main Responsibilities/Duties:

• Conduct intake assessments to determine the complexity of patient needs.
• Evaluate psychosocial, medical, and social determinants of health to support appropriate service referrals.
• Determine whether clients are better served within the CHC model or through referral to an external Family Health Team based on complexity tool
• Develop and maintain collaborative relationships with local family physicians and primary care teams to support seamless client transitions.
• Create and maintain efficient referral pathways and protocols between CHCs, FHTs, and other community health resources.
• Connect clients to appropriate internal/external programs and supports including mental health services, outreach supports, addiction services, and social services.
• Maintain accurate and confidential documentation of client interactions and referrals in electronic medical records.
• Participate in multidisciplinary team meetings and community outreach as needed.
• Monitor and evaluate referral outcomes and client satisfaction, adjusting pathways for improved effectiveness.
• Assist clients with completing necessary forms and documentation.
• Participate in team meetings and contribute to ongoing program development.
• Promote a culture of collaboration and respect across all disciplines and functions.
• Contribute to and support the implementation of the organization's strategic plan and priorities.

Education and Employment Requirements:

• Diploma or degree in Healthcare Administration, Social Services or a related field.
• Multilingual abilities are an asset.
• Strong interpersonal and communication skills, with the ability to work with diverse populations.
• Commitment to fostering an inclusive and culturally competent care environment.
• Maintaining an understanding of the health issues of the community to provide appropriate services.
• Proven ability to provide compassionate, respectful, non-judgmental and culturally competent care to the marginalized populations.
• Demonstrated communication, time management, problem solving and organizational skills.
• Previous experience establishing collaborative working relationships with a multi-disciplinary team, clients and community service providers.
• Previous experience in intake coordination or client services within a community health setting.
• Ability to problem-solve and apply sound judgment.
• Proficiency in the use of computer software/electronic medical records.

What we offer

• Competitive hourly rate
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days + Funding

Apply Now!If you're ready to take the next step in your career and make a difference, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience and why you're excited about this opportunity. Applications will be reviewed on a rolling basis.
Niagara Falls Community Health Centre is an equal-opportunity employer dedicated to fostering an inclusive workplace. Accommodations are available upon request for candidates participating in the selection process.