Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

Job Title: Director of Operations
Company: Complete Landscape Langley/Surrey, BC
Website: www.completelandscapebc.com
Salary: $94,800 $134,800 per year + performance-based bonuses (paid monthly and annually)
Job Type: Full-time, On-site
Experience Required: Minimum 5 years in landscape operations, including field leadership
Our Vision
We develop Canadas best landscapers and build teams that lead the industry.
Our Mission
We want everyone to celebrate outdoors.
We bring consistency, pride, and beauty to every property so you can celebrate outdoors.
About the Role
Were hiring a Director of Operations to lead our growing maintenance division at Complete Landscape. This is a senior leadership position responsible for the success of all teams, systems, and customer relationships. Youll build a high-performing division through accountability, systems thinking, and strong field experience.
This is not a remote position. You must lead from the front coaching your team, visiting sites, and engaging with customers. We work better when we are together.
Key Responsibilities

• Hire, train, schedule, and retain team members
  
• Monitor job quality, foremen performance, and client satisfaction
  
• Lead operational planning and resource allocation
  
• Develop and maintain org charts, scorecards, and training systems
  
• Analyze data to improve labor efficiency and reduce costs
  
• Drive EOS, Jobber, and Lean systems
  
• Oversee winter salting/plowing operations and fleet management
  
• Conduct performance reviews, lead team huddles, and produce monthly reports
  
• Attend site meetings and maintain strong client communication
  

Performance-Based Bonus Program
Youll be eligible for the following bonuses based on the revenue you manage:

1. Monthly Under-Hour BonusUnder budgeted hours - paid monthly
2. Annual Customer Retention Bonus

Work Schedule & Expectations

• Hours: Minimum 50 hrs/week (typical: 7:00 a.m. 5:00 p.m.)
  
• Winter: On-call availability for salting and plowing
  
• Evenings/Weekends: May require communication or site planning
  
• Location: Office/shop-based must lead in-person
  
• Culture: Positive, can-do attitude with a focus on continuous improvement
  

What We Expect

• No side work 100% commitment to this role
  
• Be early, prepared, and professional
  
• Support the team and resolve issues on the ground
  
• No tolerance for disrespect, negativity, or unreliability