Company Overview:Kaschls Culligan was initially established in 1995 as Lloydminster Water World by Karl and Patty Kaschl. Robbie and Dawn Kaschl then purchased the company and the local Culligan making us a second-generation water company. Recently Shawn and Lindsey Kaschl bought in to the family business that together we continued to build on family values. Ever growing we have since expanded by opening branches in North Battleford and Bonnyville. The Customer Service Representative/ Route Coordinator will be responsible for overseeing the retail front at our Lloydminster store, ensuring excellent customer service for walk-in clients, answering and directing phone calls and emails and managing day-to-day retail operations. In addition, this role coordinates the delivery routes for our Lloydminster-based drivers, ensuring efficient scheduling, timely deliveries, and clear communication between the delivery drivers and the production team. Our Customer Service Representatives are the face of the company and must establish and maintain a professional relationship with all parties involved in day to day operations and be happy to help our customers carry out their products including 5 gallon water bottles and 70 lb. bags of softener salt.
Family, integrity, and dedication have always defined our commitment to our customers, community, and team. We consider our employees and customers as part of our extended family, many of whom have been with us since our humble beginnings, and we continue to foster long-lasting relationships built on trust and care. Our inclusive, family-oriented environment promotes empathy, collaboration, and a healthy work-life balance, helping us build a company that thrives on strong values and ethical decision-making.
What sets us apart:Technology: We leverage cutting-edge technology and smart products to provide innovative solutions that enhance our customers' lifestyles and simplify their daily routines.
Certified: Our team is fully certified to ensure the highest standards of quality and service, giving our customers peace of mind and confidence in every interaction.
Authentic: We pride ourselves on being genuine and transparent in every aspect of our business, fostering trust and long-lasting relationships with our employees and customers.
Education: We are committed to educating our customers and staff about water quality, how water can effect your overall health, our products and their benefits, enabling informed decisions that promote healthier families, businesses, and communities.
Our Purpose:Our core mission is to benefit lives through water. We pride ourselves on delivering exceptional customer satisfaction, striving for excellence in every aspect of our business.
Qualifications:-Ability to work with minimal supervision.
-Must be able to lift/carry 50+ lbs.
-Criminal record check by RCMP.
-Problem solving.
-Critical thinking.
-Job task planning and organizing.
Responsibilities:-Leadership, management, keeping Delivery Drivers accountable.
-Schedule, track, and file vehicle maintenance records.
-Closing driver transactions.
-Open and close the store.
-Closing out the day with cash out procedures.
-Ensure all store shelves are stocked.
-Samsara GPS tracking.
-Manage and maintain cleaning common areas (kitchen, office bathroom, store) daily ex: sweep and mop.
-Clean and maintain retail area ex: dusting at least 3 times per week
-Garbages in store and offices and office bathroom.
-Book and maintain routing for new customers.
-Maintain seasonal dcor in store.
-Maintain customer account records.
-Performing all assigned duties in a safety conscious and productive manner.
-Follow company policies.
Perks & Benefits:

• Fleet pricing on fuel for your personal vehicle
• Free bottled drinking water
• Employee discount on everything we sell!
• Company parties & team builders experiences
• Culligan Cares employee reward program
• Business causal uniform provided
• Safety training provided
• Alberta and Saskatchewan WCB
• My Benefits app (Johnston Group app to manage your benefits quickly and easily)
  • Audiology, hearing aids,
  • Clinical dietician, naturopath
  • Massage, acupuncture, chiropractor, kinesiologist, physiotherapist
  • Hospital, nursing care, ambulance
  • Vision, prescription, dental
  • Osteopath, podiatrist, chiropody
  • Long Term & Short Term Disability
  • Accidental Death & Dismemberment (AD&D)
• Life Insurance
• Teladoc Medical Experts and myStrength (mental health and medical support)
  • Expert Medical Opinions, In-the-moment tools
  • Personal Health Navigator, Find a Doctor / Care Finder
  • Personalized plans, Recommended digital content and resources
• Arive Employee Assistance Program (EAP)
  • Personal and relationship counselling
  • Work-related challenges, Family challenges
  • Addiction or dependency concerns
  • Legal issues, Financial concerns
  • Nutritional guidance
  • Eldercare issues, Childcare navigation support
• Voyage Assistance (Emergency Travel Coverage)
  • Add extra travel days and supplement your existing coverage
  • Trip cancellation, Interrupted travel
  • Visitors to Canada: Add emergency sickness/injury and hospitalization coverage for uninsured visitors, such as extended family members

Why Join Us?Joining Kaschls' Culligan offers the opportunity to be part of a trusted brand known for its commitment to quality and customer service. Youll enjoy a dynamic role that combines customer interaction, problem-solving, and logistics, allowing you to build meaningful relationships while contributing to a company that values teamwork and professional growth. With competitive pay, the chance to learn about innovative water solutions, and the satisfaction of making a difference in customers lives, Culligan provides a rewarding and stable career path. Join us and make a meaningful impact in a company that values work-life balance and continuous improvement. We look forward to having you on our team!