Daily Bread Food Bank works towards long-term solutions to end hunger and poverty and runs innovative programs to support individuals living on low incomes and experiencing food insecurity. Daily Bread distributes fresh and shelf-stable food and fresh-cooked meals to 129 member agencies and 209 food programs across Toronto. Daily Bread also publishes the influential Who's Hungry report - an annual survey measuring trends in food insecurity and poverty in Toronto to educate the public and spark policy change.

• Job Title: New Toronto Street Food Bank Worker
• Department: Programs and Services
• Reporting to: Manager, Client Programs
• Location: 191 New Toronto Street, Toronto, ON, M8V 2E7
• Salary: $47,350-$48,500, commensurate with experience
• Terms: Full-Time, 12-month Contract role, On-Site
• Work Schedule: Sunday-Thursday, 35 hours per week; Sunday 10:30 am – 5 pm; Monday 8:30 am – 4:30 pm; Tuesday 8:30 am – 5 pm; Wednesday 8:30 – 5 pm; Thursday 8:30 – 4:30 pm

Daily Bread offers an inclusive and engaging workplace culture, a competitive salary and a comprehensive employer-paid benefits package. The wages and benefits paid to Daily Bread Food Bank's full-time staff meet the requirements of the Ontario Living Wage Network.
Other considerations for you:

• Active social committee.
• Free on-site parking.
• Free daily lunches when on-site at the 191 New Toronto St office.
• Recognized as one of Greater Toronto's Top Employers (2024).
• Awarded Canada's Most Admired Corporate Cultures by Waterstone Human Capital (2023 & 2024).
• Recognized as a 5-star-rated charity by Charity Intelligence Canada (2023).
• Creative, kind, fun, and passionate team culture.

POSITION OVERVIEW 
The New Toronto Street Food Bank Worker provides direct support to clients accessing Daily Bread's New Toronto Street Food Bank. This hands-on, front-line worker position will assist the Lead Food Bank Worker with the operations of the New Toronto Street Food Bank. There is also a strong component of volunteer and student training in this position that requires knowledge of social work principles, student evaluation, and excellent communication skills. Weekend work is required.
RESPONSIBILITIES

• Establish an atmosphere of respect and dignity in all areas of the program that includes:
• Ensuring confidentiality of information
• Creating a warm, welcoming, and respectful environment for clients and volunteers
• Respecting the cultural, religious, and personal preferences and customs of clients

Food bank operations:

• Receive and store food and produce orders
• Inventory control following FIFO guidelines
• Stock products on shelves
• Fill in for volunteer positions of check-in, check-out, flow and stock when needed
• Provide excellent customer service and build professional relationships with clients
• Ensure efficient flow to service
• Maintain up-to-date standards in safe food handling and food safety recalls

Waste management

• Maintain cleaning of food bank space, cleaning schedules and standards for a safe food bank environment
• Direct clients to Information & Referral Services
• Assist with new client registrations.
• Setup soup and coffee stations
• Make sandwiches, heat up soup and make coffee for food bank clients.
• Package meals from the kitchen for food bank clients
• Set up lunch for staff and volunteers on weekends.
• Set up dining area for community meal program.

Volunteer training and student placements:

• Train volunteers on routine tasks
• Delegate tasks to volunteers
• Train volunteers on health and safety guidelines for working in warehouse conditions
• Assign and train volunteers on appropriate volunteer position (check-in, check-out, stock and flow)
• Model excellent customer service skills for volunteers and students
• Maintain open communication with volunteers through various media outlets
• Complete draft student evaluations for submission to Food Bank Assistant Manager
• Volunteer and student check-in (weekends)
• Inform Lead Food Bank Worker of client and volunteer feedback

EDUCATION/EXPERIENCE OR EQUIVALENT

• Customer service experience in a fast-paced environment
• Education in crisis intervention, verbal de-escalation, or conflict management an asset
• Demonstrated ability to work with diverse groups of individuals.
• Food service, retail, or warehouse experiences are assets.
• Experience working in a food bank, drop-in or social service program is an asset.
• Lived experience as an individual who lives or has lived on a low income.
• Lived experience as a member of an equity-seeking group is an asset.
• Fluency in more than one language is an asset.
• Safe food handling certification is an asset (employer will train if required)

KEY COMPETENCIES AND SKILLS

• Commitment to working for and with low-income people.
• Strong ability to problem-solve.
• Strong ability to prioritize conflicting needs and deadlines.
• Ability to respond quickly and effectively to challenging situations.
• Excellent organizational skills
• Approaches challenges as opportunities.
• Sets and ensures high standards of service.
• Verbal and written proficiency in English
• Proficiency with various computer programs, including Microsoft Word, Excel and Teams, the ability to navigate e-mail and the Internet; the ability to learn new software (Link2Feed) is an asset.

WORKING CONDITIONS
Daily Bread's New Toronto Street Food Bank exists within a warehouse where heavy machinery is used, temperature fluctuates depending on the season and high noise levels are present. This position requires a lot of physical activity, walking and standing for long periods. This position requires the lifting of boxes up to 50 lbs.
Please submit your application by 04:00 pm EST, Tuesday, July 29th, 2025.
This role is for the existing vacancy.
Please note that artificial intelligence (AI) is not used at any stage of our recruitment process. All applications are reviewed and evaluated by the recruitment team.
Daily Bread Food Bank is an equal opportunity employer and encourages applications from members of designated groups and those with lived experience of poverty or food insecurity.
Persons with disabilities who need accommodation in the application process or those needing job postings in another format, please e-mail a request to Human Resources at [email protected]. Daily Bread Food Bank thanks all individuals who apply for this position and will only contact candidates who are selected for an interview.

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