Do you love working with people? Have a sparkling personality?
We are looking for an exceptional person to join our team as a Customer Experience Representative. This rep will play an important role in supporting our Customer Service Manager by handling customer queries & requests in our busy period.
Responsibilities:

• Engaging with customers via phone, email & online chat.
• Entering and handling customers' requests in the CRM while adhering to the customer service processes and policies.
• Coordinating within departments to ensure complaints are handled and resolved efficiently.
• Assisting the walk-in customer with order information and order completion.
• Database management.

Knowledge and Skill Requirements:

• Relevant customer service experience of two-three years.
• Excellent computer skills, and the ability to learn new programs.
• Knowledge of MS Office Suite (Word and Excel); mail merge.
• Awareness of the latest tools & trends in customer service.
• Excellent organizational skills.
• A pleasant and upbeat demeanor.
• Patience and empathy.
• Able to work well with others.
• Able to communicate clearly.
• Problem solving.
• Excellent written and conversational English required.

Hours:

• The successful candidate will be willing to work 8 hours per day with the possibility of overtime based on call volume (negotiable), running seasonally from Sept 2025 until the end of November 2025.

Work Location:

• We are located centrally in Burnaby and are a convenient 5-minute walk from Royal Oak Skytrain station.

We are looking to fill this position as soon as possible. Please apply today!
About Mountain West Studios:

Since 1980, Mountain West Studios has built a solid reputation as a quality provider of school portraits in Western Canada. Our managers, experienced lab staff, and knowledgeable customer service representatives play an important role in our success. The benefits of being family owned and operated are evident in our quick response times - important decisions are made in a timely manner.