Director of Operations, Western Canada

Commercial Cleaning Services (CCS) a Black & McDonald company, and is currently seeking a Director of Operations for Western Canada to join our executive team. This leadership opportunity will play a pivotal role leading a talented team of service professionals and executing our business growth plan in Western Canada.

CCS is a rapidly growing Building Service Contractor with over 250 clients at 1,500 employees across Canada. We believe in doing things right. Living and working safely, striving for growth and excellence, and creating an environment where people can flourish and succeed.

• Base salary of $135,000 - $150,000
• Merit based pay
• Workplace benefit plan
• Company vehicle
• Hybrid and remote work options

• Manage a team of regional and site level supervisors and managers responsible for executing safe, quality, outcomes-based cleaning programs at multiple client facilities
• Ensure all services are delivered in accordance with Company and Industry policies, standards and certifications
• Identify and pursue opportunities for new business by attending facility tours, preparing detailed staffing and pricing proposals and participation in sales presentations
• Establish and maintain excellent relationships with clients, employees, colleagues, vendors, sub-contractors, trade associations, and all stakeholders
• Prepare reports for clients to demonstrate consistent quality services are delivered in accordance with Service Level Agreements and KPIs
• Oversee process improvement initiatives to enhance organizational efficiency and effectiveness
• Provide leadership to cross-functional teams in Human Resources, Business Development, Health & Safety, Quality Assurance, Procurement and Strategy, ensuring alignment with organizational goals while supporting Client Service and Operations Teams
• Manage budgets for client sites within the region and overall territory
• Foster a collaborative work environment that encourages innovation and accountability
• Monitor industry trends and competitor activities to inform strategic decision-making
• 8+ years' experience in a senior leadership role in the service sector, preferably in the Facility Management/Maintenance or a related Industry Sector
• Strong knowledge of best practices in the cleaning industry including cleaning processes, environmentally sustainable products, tools, equipment and machinery
• Passionate champion of Continuous Improvement, ESG and Innovation
• Demonstrated expertise in process improvement methodologies and project management principles
• Exceptional leadership skills with the ability to motivate and develop high-performing cross-functional teams
• Excellent communication skills, both verbal and written, with the ability to present complex information clearly to various stakeholders

• Strong verbal and written communication skills
• Flexibility to travel to client locations
• Positive, friendly mindset and ability to collaborate with a diverse group of internal and external stakeholders
• G Class Driver's Licence

Commercial Cleaning Services recognizes that strength as an organization comes from inclusion and diversity. We are committed to honouring and respecting Indigenous and First Nations communities on whose land we operate. Reasonable requests for accommodation throughout the recruitment and selection process will be considered in accordance with Provincial and Federal employment legislation. Applicants must be legally authorized to work in Canada, without sponsorship.

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