Scope:

• Develop test plans/cases from business and user stories, requirement specifications; define methodologies, pass/fail criteria, risk assessment and assumptions.
  
• Execute test plans, test cases within the agreed upon timelines ensuring the application is performing as expected.
  
• Troubleshoot and review logs/queues as required to analyze and prioritize potential defects.
  
• Document and record bugs and errors discovered during system, integration end-to-end testing.
  
• Execute manual and automated test cases that validate the functionalities, code quality and reports test results, following all formal test architectures and project processes.
  
• Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.
  
• Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.
  
• Assess and escalate critical and high-impact quality issues to the project manager.
  

Assignment Deliverables:

• Perform testing and quality assurance related tasks such as to conduct thorough testing to verify the accuracy and integrity of the data flow between internal/external systems.
  
• Define test cases and address any issues or discrepancies that arise during the testing phase.
  
• Document the processes developed and tested.
  
• Complete work and achieve milestones within the assigned deadlines.
  
• Development, execution, and documentation of the testing artifacts and activities listed below:
  
• Testing Strategy (if needed)
  
• Test Cases
  
• Test Plan
  
• Test Scripts
  
• Test Data
  
• Test Traceability Matrix
  
• Test Results/reports.
  
• Test summary report.
  
• Install/config guides.
  
• Requirement Traceability Matrix
  
• Defect Report/Bug Report
  
• Test Execution Report
  
• Release notes
  

Experience and Skill Set Requirements:

Must Haves:

• At least 10+ years of working experience of software quality assurance and testing experience, in an Agile/SDLC environment.
  
• 5+ years' experience of system integration testing between external/internal systems.
  

Nice to Have Requirements

• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
  
• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
  
• Strong knowledge and experience of Automation testing or tooling experience using industry standard kits like (TODO)
  

Skill Set Requirements:

Desired Skills and Experience:

• Strong knowledge and experience of Use case generation, automated and manual testing, and bug lifecycle management.
  
• Bug tracking and test case management tools (JIRA, Azure DevOps)
  
• API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts)
  
• Behavior-driven development (BDD) framework tools like Gherkins, Appium and Cucumber.
  
• Version control systems and build tools, e.g., Git, Jenkins, GitHub Actions
  
• CRM test automation and Dynamics 365 specifically
  
• Awareness of emerging technologies, trends and directions
  
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines
  
• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work
  

Technical Skills:

• Demonstrated experience in functional QA, system integration testing and user acceptance testing.
  
• Extensive experience in QA concepts, methodologies, testing principles and processes.
  
• Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.
  
• Strong automation testing or tooling experience using industry standard practices and kits.
  
• Solid experience of use case generation, automated & manual testing, and bug lifecycle management.
  

Functional Knowledge:

• Experience and understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
  
• Knowledge of bug tracking and test case management tools (Azure DevOps).
  
• Experience of building test automation framework.
  
• Experience of designing, developing, executing automation scripts, and analyzing automation test results.
  

Interpersonal Skills:

• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work
  

Business Knowledge:

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
  
• Demonstrated experience with case management and workflow-based systems