Member Experience Representative

Branch Location: This position allows for flexibility of location within any of our branches on PEI

Be part of something meaningful at Provincial Credit Union one of Atlantic Canadas leading credit unions and proud recipient of Canadas Top 100 Employers award for 2025! We're driven by our core values of People, Purpose, and Possibility, and we're on a mission to provide trusted financial advice, education, and planning to help Islanders thrive. At Provincial Credit Union, youll join a supportive, forward-thinking team thats passionate about delivering exceptional member experiences and making a real impact in our communities. If you're ready to grow your career while helping others grow their financial future we want to meet you.

What Youll Do:

• Provides assistance in resolving account related problems or refers to the appropriate personnel to rectify. Assists members with making the most effective use of digital service offerings.
• Maintains professional and technical knowledge of the position by completing training and development in areas related to the Member Advice Centre.
• Uses Know Your Member (KYM) to track requests, update member information and refer to other personnel or departments as required.
• Cross sells credit union products and services and assists members to utilize these products and services digitally. Maintains confidentiality of member information and ensures all internal material is kept secure as all times.
• Schedule appointments for members and provide information regarding specific documentation that may be required.
  
• Assists members with card services including debit, Debit MasterCard and Collabria Credit cards.
• Proactively encourages member to use self-service technologies such as ATMs, online banking, mobile banking, E-Statements, direct deposit, and guides members to use digital services.
• Provides account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.

What You Have:

Required Education and Experience

• Completion of Business or Office Administration certificate or diploma or have a minimum of two-year related experience in a customer service role, in the financial industry, or equivalent combination of education and experience.

Skills and Abilities

• Member Service Orientation: Demonstrates a proactive and friendly approach to engaging with members, ensuring their needs are met with professionalism and care.
• Communication: Strong verbal and written communication skills with the ability to listen effectively, respond appropriately, and convey information clearly.
• Technology Proficiency: Comfortable using and demonstrating digital platforms and tools such as ATMs, mobile banking, online banking systems, and general office applications, including Microsoft Office Suite.
  

What we offer:

• Outstanding Culture: Join an engaged and community-focused team that fosters a positive work environment.

• Market Competitive Compensation: Enjoy a competitive salary.
  
• Work-Life Balance: Start with 2 weeks of vacation per year, supplemented by two personal days and two volunteer days.
  
• This is a 1 year term position.
• Salary range for this position: $45,100 - $50,090.

Join our team at Provincial Credit Union and enjoy a rewarding career with competitive compensation, comprehensive benefits, and a supportive work environment that values your growth and well-being.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Bondability Requirement
As part of the hiring process, candidates must meet the requirements to be bondable under a fidelity bond policy. Bondability may involve considerations such as past criminal convictions, credit history, and other relevant factors assessed by our insurer.

Closing date is July 20th, 2025.

Diversity and Inclusion:

Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodation is available for applicants with disabilities throughout the recruitment process.