Job Title: Optometric Administrative Assistant

Location: Mississauga, ON

Job Type: Full-TimeIndustry: Healthcare / Optometry

About Us:

We are a busy, patient-focused optometry clinic located in the heart of Mississauga, committed to providing exceptional eye care services in a warm and welcoming environment. Our team values professionalism, efficiency, and compassion, and we're looking for an enthusiastic Administrative Assistant to join us in supporting daily operations and ensuring a seamless experience for our patients.

Position Summary:

The Optometric Administrative Assistant will play a vital role in the smooth functioning of the clinic. This individual will be responsible for front desk operations, patient coordination, appointment scheduling, and general administrative support to the optometrists and office team. This is a client-facing role that requires excellent communication skills, organizational abilities, and attention to detail.

Key Responsibilities:

• Greet patients and visitors in a friendly and professional manner
• Schedule, confirm, and manage patient appointments
• Answer phone calls and respond to email inquiries promptly and professionally
• Process patient intake forms and maintain accurate medical records
• Manage billing, invoicing, and insurance claims (OHIP and private insurance)
• Maintain cleanliness and organization of the front desk and waiting area
• Assist with pre-testing procedures and patient preparation, as needed
• Communicate effectively with the optometrists and support staff to coordinate patient flow
• Order and manage inventory for office supplies and eyewear (if applicable)
• Handle confidential information with discretion and comply with privacy regulations

Qualifications:

• Previous experience in a medical, optometric, or healthcare administrative role preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite and/or electronic medical record (EMR) systems
• Familiarity with OHIP billing procedures is an asset