DATE: July 9, 2025
LOCATION: Aurora, ON – Behavioural Supports Ontario Central Access
COMPENSATION: $55,239 - $67,560 annually prorated
DURATION: 6 Months Contract
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Full-time Contract Clinical Intake Coordinator.

Job Summary

As the Clinical Intake Coordinator for Behavioural Supports Ontario Central Access team in the Ontario Health Central, you will act as the first point of contact for Behavioural Support Services and will be responsible for receiving all referrals to Behavioural Support Services. Through a clinical review of referrals, you will triage all referrals, complete a comprehensive Intake Assessment, and ensure referrals are directed to the most appropriate service for the clients and their care partners. You will also assist in crisis intervention, risk management, and urgent care planning as required. You will maintain the waitlist according to program policies and provide support to those individuals on the waitlist for service. Additionally, you will liaise with community agencies, other practitioners and key partners to coordinate care for clients. You will contribute to program development and participate in the research activities of the program.
The Behavioural Supports Ontario Central Access team acts as the first point of contact for Behavioural Support Services offered within the geographical boundaries of North Toronto, York Region and South Simcoe. BSO Central Access receives all referrals for Behavioural Support Services, completes a clinical review and intake assessment, triages and routes the referral to the most appropriate service for the clients and their care partners. Receiving over 2000 referrals per year, the BSO Central Access team plays an integral role that supports the intake and coordination of Behavioural Support Services.
What You Will Do

• Receive, collect, and organize all Behavioural Support Services-Mobile Support Team referrals.

• Make initial contact with referring source to confirm receipt of referral and collect any collateral information.

• Make initial contact with family/SDM to confirm consent for referral and collect any collateral information.

• Complete Clinical Intake Report and upload into CIS.

• Triage and prioritize all referrals and ensure timely dissemination of referral and triage position to the appropriate team.

• Maintain the client list for each team to ensure accurate reflection of active clients, discharged clients, waitlist and priority.

• Provide crisis intervention, risk management and urgent care planning for referred individuals and their caregivers, as required. Identify and refer to crisis resources for high risk individuals.

• Maintain the waitlist by being in contact with the client and/or care partner, at a minimum, bi-monthly to ascertain any changes and the need to re-triage.

• Provide support and assistance to those on the waitlist, as required.

• Support client and BSS team in the development and implementation of a care plan tailored to the client's needs and issues designed to improve quality of life and assist in the mitigation of responsive behaviours.

• Conduct assessments as appropriate and required provide timely and accurate record keeping and reports as required;

• Coordinate with your team members to complete all referrals and linkages to health care, programs or other service providers;

• Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;

• Maintain strict confidentiality and follow all other required policies and procedures;

• Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization and the Behavioural Supports Ontario Project;

• Effectively participate as a member of the Mobile Support Team; attend staff/team meetings, client care conferences, other multi-disciplinary meetings, committee meetings etc. as required;

• Attend and actively participate in all required training;

• Liaise, collaborate and coordinate with other professionals, service providers and partners within the Behavioural Support Services;

• Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director.

• Completion of diploma/degree in social work or related field;

• Minimum one year related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions;

• An understanding of recovery and psychosocial rehabilitation principles and the therapeutic relationship;

• Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills;

• Strong assessment and triaging skills;

• Demonstrated knowledge and best practice in dementia, delirium, mental health issues and their effect on persons, families and caregivers;

• Training/knowledge of P.I.E.C.E.S., U-First!, Recovery/Psychosocial rehabilitation approaches or willingness to receive training;

• Good oral and written communication skills and computer literacy, including MS Word and Excel;

• Knowledge of community resources and supports;

• Ability to collaborate effectively with other members of inter-professional care teams, clients, family members and community team members;

• Excellent organizational and time management skills.

• Staff will be required to work in client's own homes and may therefore be exposed to second hand smoke. Occasional evening and weekend hours may be required.
• Frequent travel will be required using own vehicle.

• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
Note: A satisfactory vulnerable sector check (VSC) is also required.
CLOSING DATE: July 23, 2025

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.

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