About Us

The Minery is searching for a Service Advisor for one of our distinguished clients in the GTA. For over 50 years, our has been a proud cornerstone of the community—built on trust, integrity, and lasting relationships. They've earned the loyalty of long-time customers and continue to welcome new ones who value the comfort of a name they can rely on. Their longstanding commitment to service excellence and customer-focused innovation has earned them a reputation as a leader in sales, service, and parts. At the heart of their success is an incredible team—dedicated, passionate individuals who go above and beyond every day.

About the Role

Our client is seeking an experienced and professional Service Advisor. The ideal candidate has a minimum of 3–5 years' experience in this role. This individual is passionate, professional, has a positive attitude, and shares the team's obsession with customer service. If this sounds like you, we encourage you to apply!

Primary Job Responsibilities

• Handle client service appointments
• Complete vehicle walk-arounds
• Write client repair orders and assist with diagnosing service issues
• Present maintenance schedule recommendations
• Prepare time and price estimates for service and parts
• Keep in constant contact with clients, updating them via phone, email, and chat
• Process client payments
• Schedule future service appointments
• Support with service and parts initiatives and processes as required
• Advise customers about necessary service for routine maintenance
• Review inspection results with customers, recommend corrective procedures, and prepare work orders for needed repairs
• Explain the work performed and repair order charges to the customer
• Establish “promised time” and coordinate with the Tower Operator, if needed

What We're Looking For

• High school diploma or GED
• 2–3 years of related experience and/or training; or an equivalent combination of education and experience
• Automotive dealership or similar experience is an asset
• Previous experience with General Motors is an asset
• Valid Driver's License
• Strong work ethic and hustle to make it happen every day
• Willingness to go the extra mile to create an extraordinary customer experience
• Basic computer skills
• Attention to detail
• Positive, customer-oriented attitude
• Excellent in-person and phone customer service skills

Why Work Here

• Great compensation package – unlimited earning potential
• Strong management support
• Comprehensive health & dental benefits
• Professional, team-spirited environment with a supportive service team
• Strong training program and support
• Growth potential within a growing automotive organization

A Culture That Sets Them Apart

They work hard, achieve results, and have fun along the way. If you're looking to join a team that values dedication, innovation, and a customer-first approach, this could be a great fit for you.

Our client is committed to fostering an environment of equal opportunity for everyone. They welcome individuals of all races, colours, religions, genders, gender identities, sexual orientations, national origins, ages, and abilities—as well as all other characteristics protected by law.

They truly value the power of diversity and believe that an inclusive workforce strengthens their culture, drives innovation, and helps better serve customers and the community.

They strive to create a workplace that promotes fairness, equity, and respect for all employees and applicants. Their commitment to equal opportunity employment is reflected in every aspect of employment practices, including recruitment, hiring, promotion, compensation, benefits, and disciplinary actions.