About Conexiom:Conexiom is the only SaaS platform that transforms emailed Sales Orders and Invoices from customers and suppliers into fast, accurate digital transactions with 100% accuracy across quote-to-cash and procure-to-pay processes. Leading manufacturers and distributors, including 16 of the top 20 industrial distributors, rely on Conexiom to win and retain more customers through a best-in-class order fulfillment experience, provide transparency for regulatory compliance, and become the employer of choice in a tight labor market. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario; and London, England. Visit Conexiom.com.
Conexiom embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences.

About the Role:As a Senior Implementation Manager, you will oversee complex and higher-profile Customer implementations on the Conexiom Platform. Your primary focus will be on ensuring a seamless transition for customers from onboarding to full utilization. You are hyper-focused on time to value, setting up customers to meet and exceed their success measures. Collaborating with cross-functional teams, you will ensure high-quality implementations that meet and exceed customer requirements, ultimately contributing to exceptional customer satisfaction. As a senior team member, you will play a key role in guiding and supporting your colleagues by providing mentorship and coaching specifically related to Conexiom products and best practices.

Responsibilities:

• Develop and lead the execution of comprehensive project plans for the implementation of the Conexiom platform, considering both company and customer strategic and long-term goals.
• Collaborate closely with internal teams, including sales, customer success, customer support, product, and development, ensuring seamless alignment with customer goals and organizational objectives.
• Serve as the principal point of contact for customers during the implementation phase, demonstrating leadership and strategic guidance.
• Facilitate clear and effective communication through regular status updates, reports and presentations to our implementation team members and project stakeholders.
• Drive the successful execution of projects by overseeing budgets, tracking progress, and implementing strategic interventions as needed.
• Work closely with customers to understand their intricate needs and requirements for the SaaS solution, providing expert consultation and guidance.
• Collaborate closely with product and development teams, ensuring precise translation of customer requirements into the implementation process.
• Oversee the configuration and setup of the Conexiom platform solution according to documented customer requirements.
• Proactively troubleshoot and resolve any complex technical issues that may arise during the implementation process.
• Develop and deliver end-user training for customers to ensure optimal and effective utilization of the Conexiom platform.
• Monitor and support advanced user adoption, proactively addressing any concerns or challenges throughout the entire implementation phase.
• Conduct rigorous testing and quality assurance to guarantee that the implemented SaaS solution not only meets but exceeds customer expectations, ensuring it is defect-free.
• Create and maintain detailed documentation for each implementation, including comprehensive business requirements documents, customizations, and customer-specific details.
• Provide ongoing strategic support to customers post-implementation as assigned, addressing any additional needs or concerns with a focus on continuous improvement.
• Collaborate with customer success and customer support teams at a strategic level to ensure a seamless transition to ongoing support.

Qualifications:

• Minimum 5 years of proven experience in project management and SaaS implementations, demonstrating advanced expertise.
• Exceptional communication and interpersonal skills, with the ability to engage and influence at a senior level.
• Advanced technical proficiency to understand and troubleshoot complex SaaS solutions.
• Proven ability to manage multiple complex projects simultaneously, ensuring strategic alignment.
• Skilled at setting and managing expectations internally and externally
• Experience delivering high-impact training to diverse groups, showcasing advanced communication skills.
• Strong analytical abilities, adept critical thinking, and effective problem-solving skills, with a focus on strategic solutions.
• Customer-focused mindset with a demonstrated commitment to exceeding customer satisfaction expectations.
• Outgoing, self-reliant, and able to take a leadership role in complex and dynamic situations.
• Highly self-directed; demonstrates the ability to execute general goals and knows when and how to seek assistance from senior management.
• Familiarity with Manufacturing and Distribution is a valuable asset.
• Experience with ERP administration and/or accounting to be an asset.
• Post-secondary education is an asset.
• Familiarity with core business processes like Quote-to-Cash, Order-to-Cash, and Procure-to-Pay, beneficial.

Why Conexiom?

Conexiom is a high-growth, high energy environment led by its employee-empowered culture. We love what we do and you will, too.

• Casual work environment with exceptional growth opportunities
• Generous time off policies in all locations, including an Open Paid Time Off Policy in North America, and Flex days in the UK
• Comprehensive health, dental & vision insurance
• Competitive salary
• In-office lunches and snacks
• Company-sponsored happy hours, social events, and great swag

Conexiom is proud to offer equal employment opportunities.

If you have a disability or need that requires accommodation at any time during the recruitment process, please let us know.

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