Regal Security Inc. is currently seeking a Full-Time Mall Security Manager at one of our retail mall sites located in Welland, ON area.Job Duties and Responsibilities:

• Manage and maintain up to date training, while providing motivation and mentoring to contracted site security team while ensuring all staff are meeting company standards such as:

• Providing outstanding and personalized customer service as a front-line representative of Regal Security
• Maintaining uniform standards and professional deportment
• Enforcing property rules and regulations in order to maintain the security and safety of our clients and their assets
• Operating and maintain an organized environment
• Logging in and out of site equipment to internal and external users
• Monitoring CCTV and Access Control systems
• Responding to all emergency situations (medical, etc.)
• Ensuring that safety and emergency protocols are completed in response to Fire Alarms and other Site Emergencies
• Completing walking patrols and inspections of facilities and equipment
• Reviewing, know and follow post orders as identified for site representing
• Maintaining a safe working environment and follow the facilities health and safety procedures
• Enforcing the Trespass to Property Act
• Safely operate and maintain company and client issued equipment and supplies
• Responding to major incidents on property and aid security staff with managing the situation (fire, flood, medical issue and criminal activity)

• Develop and maintain a positive professional relationship with tenants, customers, emergency services and other agencies as they relate to the site
• Act as a first line support for shift guards who encounter incidents or difficulties and escalate as appropriate to customer or Regal management
• Provide input to maintain up to date policies, manuals and plans for the site
• Operate Regal patrol vehicle for the purposes of parking patrolling and for vehicle fuel up and maintenance
• Meet with client representatives on a daily basis for site security needs
• Report to Regal Account Services Manager on site activities, positive interactions and service challenges
• Coordinate with Regal Head Office team for items involving staff scheduling, HR, equipment, employee relations, etc.
• Ensure all site staff are properly trained on site protocols and training documentation is completed
• Evaluate and manage supervisor and guard employee performance and provide evaluations, coaching and if necessary, verbal and written warnings
• Review daily and incident reports for compliance with spelling, grammar and details for submission to client and Regal
• Ensure all instances of arrests and/or use of force have been properly recorded, documented and footage retained for any legal requirements
• Confirm patrol vehicle maintenance check list are completed and vehicle is properly fueled, and oil checks completed
• Coordinate parking infraction warnings to be issued to illegally parked vehicles
• Provide daily, weekly and monthly reporting for security activities to client and Regal as needed
• Perform security guard duties if required and other duties as otherwise assigned by Regal Management

The Ideal Candidate will demonstrate:

• Full-time availability required; The main schedule will be during the weekday time, but there is a requirement for flexibility to adjust schedule to shifts that consist of afternoons, overnight and weekend shifts – including holidays and weekends; as required.
• Willingness to respond remotely and in-person to urgent site issues and emergencies
• Experience in providing Excellent Customer Service
• Experience with Handcuff Training/Use of Force experience or certification
• Experience in managing Emergency Situations in a mall retail environment such as; Fire, Flood, Medical Emergency, Criminal Activity, Armed Assailants, etc.
• Ability and experience in leading a security team consisting of 8-10 members in a 24/7 operational team environment
• Experience in a security supervisory position preferably related to retail security
• Proficient knowledge of Trespass to Property Act, Criminal Code, Federal, Provincial and Municipal Legislation and Regulations
• Adept communication skills, both oral and written, displaying tact and diplomacy as well as excellent decision making and conflict resolution skills
• Able to maintain discretion and privacy of information and knowledge

Qualifications:

• Valid Ontario Security License.
• Valid First Aid/CPR Certification.
• Valid G Class Driver's license with clean driving record for operation of company patrol vehicle for parking patrols.
• Valid WHMIS Certification.
• Secondary School Diploma or equivalent and higher (preference will be given to those with a Criminal Justice or Business post-secondary education);
• Proficient in the use of various computer programs (ie. Microsoft Office, Gmail) and able to adapt and learn new programs.

Employment Information and Compensation:

• Position Type: Full-Time
• Position Level: Manager - Non Union
• Compensation: will be discussed with the successful candidate, education and experience will be considered for the position
• Health Benefits: are available for full-time employees upon completion of 3 months' probation

Why choose Regal Security?Regal Security Inc. is an established and growing security company that offers a vast array of professional and dependable security guard services across the Greater Toronto Area and Southwest Ontario.Our Everyday Superhero™ guards are selected and trained to protect our client's assets, property, employees, and tenants, using a custom-designed security solution for every client within the sectors we serve.Every member of the Regal security team, and every service that is carried out, is directed by the Regal guiding principle: Strength & Honor™. With this in mind, Regal's security guards are known as Everyday Superheroes™ – they are friendly, well-trained and, most importantly, proud, as they go above and beyond the call of duty to uphold Regal's high standards.“THE REGAL SECURITY MISSION IS “YOUR PEACE OF MIND”™”Thank you for your application, unfortunately, due to the high volume of applicants, only those deemed eligible for an interview will be contacted. All candidates will be communicated to by phone or email for the purposes of the recruitment process.Regal Security Inc. welcomes all candidates equally and encourages all qualified candidates, from women and men including persons with disabilities, members of visible minorities, and Aboriginal persons, to apply.

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