Operations Manager
Job Summary:
The Operations Manager plays a vital role in ensuring the efficient day-to-day operations of the college campus. This role is responsible for managing administrative functions, overseeing student services, ensuring regulatory compliance, and supporting academic departments. The ideal candidate will be a highly organized, detail-oriented individual with strong leadership skills and a solid understanding of private career college operations, including PCC compliance and ministry regulations.
Key Responsibilities:
Campus Operations & Administration

• Oversee daily campus operations, ensuring a clean, safe, and productive learning environment
• Manage scheduling, facilities, front-desk, and administrative support teams
• Maintain inventory of office and instructional supplies, liaising with vendors and service providers

Regulatory Compliance

• Ensure compliance with Ministry of Colleges and Universities (MCU), Private Career Colleges Act, and all relevant regulations
• Maintain accurate documentation for audits and inspections
• Support program registration, renewals, and any required institutional reporting

Student Services & Support

• Oversee the student life cycle from enrollment through graduation, ensuring a high standard of student experience
• Collaborate with admissions, finance, and academic teams to coordinate student onboarding, records management, and graduation preparation
• Address and resolve student concerns in a timely and professional manner

Team Leadership

• Supervise administrative, student services, and support staff
• Provide performance management, training, and mentorship
• Promote a positive and collaborative workplace culture

Communication & Coordination

• Serve as the operational point of contact between departments including Admissions, Academics, Finance, and Career Services
• Support campus events, graduations, and information sessions
• Prepare reports for senior management and external regulators as needed

Qualifications:

• Post-secondary education in Business Administration, Education Management, or related field
• Minimum 3–5 years of experience in an operations or management role, preferably in education or a regulated sector
• Strong knowledge of Private Career Colleges Act, 2005 and PCC compliance requirements (Alberta or Ontario depending on jurisdiction)
• Excellent leadership, organizational, and problem-solving skills
• High level of proficiency in MS Office and student information systems (e.g., Orbund, Populi, CampusLogin)

The Operations Manager will directly report to Director of Operations and President.