Let us welcome you home to The Hamlets at Westsyde in Kamloops, BC.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

As the Assistant General Manager you are responsible for providing day-to-day operational support. This includes an understanding finance, occupancy, resident support, employee/labour relations, as well as relationship building with our support services team.

Responsibilities

• Establish and maintain positive relationships with residents, their families, and employees.
• Assumes responsibility for achieving occupancy goals.
• Ensures orientation programs for new residents are conducted.
• Ensures the needs of residents are assessed on admission and as required thereafter, assists in making recommendations to residents, families or team members to promote resident independence and a smooth transition.
• Ensures appropriate transfer and discharge of residents according to terms as set out in the Agreement.
• Develops and maintains positive public relations with residents, their families and the community, promoting the site in the community.
• Ensures that all receivables are collected on time and that bank deposits are made regularly.
• Assure the provision of high-quality resident services.
• Ensure effective performance of all departments through coaching and mentorship.
• Operate within budget, maintain operating records, and effective use of resources.
• Maintain compliance with resident, personnel and financial records according to provincial legislation.
• Ensure upkeep of the physical building and grounds maintenance meets standards.
• Ensures compliance with all governmental legislation and Optima Living policies and procedures, including all aspects of health and safety. Review, respond, and act where necessary on all reports of inspection authorities.
• Onboard, mentor, and supervise all department managers and conducts regular staff meetings.
• Produce reports as needed by support services.
• Supports the General Manager with annual performance reviews for department managers, and any other support employees. Ensuring departmental managers complete annual performance reviews for their team.
• Ensures appropriate marketing, advertising and public relations activities are coordinated in order to maintain a positive image in the community.
• Meet with prospective residents and their families, conduct tours in the absence of the community relations coordinator.
• Assumes on call responsibility and delegates as required.
• Attends and participates regional general manager meetings.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.
• Establish, maintain and audit the Standard Operating Procedures (SOPs) to ensure compliance and operational consistency across departments.
• Streamline and maintain site-wide communication systems, including standardized meeting agendas, minutes, and reporting templates.
• Support employee engagement initiatives, including recognition and appreciation programs, to foster a positive and motivated workplace culture.
• Support addressing employee concerns and conflicts in a timely, professional manner in collaboration with the department manager and Human Resources as needed.
• Foster a culture of proactive leadership, systems thinking and continuous improvement across all departments.
• Other duties as assigned to support operational requirements

Qualifications and Experience

• Completion of diploma or degree program in healthcare administration/ long-term care or hospitality
• Experience in a residential care setting is preferred
• Experience in a unionized environment is preferred
• Minimum (5) five years of experience in Property Management
• Completion of CPR and First Aid is an asset
• Exceptional interpersonal skills with peers, residents, visitors and operational partners
• Superior organizational skills with the ability to handle multi-resident requests
• Superior oral and written communication skills
• Demonstrate the ability to prioritize and problem solve

Conditions of Employment

• Clear Police Information Check
• Clear Vulnerable Sector Check

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