About Us

At Davidson & Company our people are our strongest asset. From our humble beginnings in 1984, our entrepreneurial drive has grown our firm to nearly 200 strong and established us as one of the largest independent CPA firms in B.C. and the leading public auditor in Canada.

With our people being the heart of our organization, and our Operations team is the backbone that supports it all. From IT, to administration, to People & Culture, the Operations team ensures that every individual at our firm has the tools, resources, and environment they need to perform at their bestand enjoy the journey along the way.

About the Role

Davidson & Company is seeking an experienced IT Analyst to join our IT Department. The IT Analyst is responsible for assessing, troubleshooting and improving Davidsons IT infrastructure and systems as well as providing frontline technical support to end-users. Occasional after hours and on call support is required in this role.

What Youll Do

Service Desk Support:

• First-Line Support: Serve as the first point of contact for IT-related issues via phone, email, or in person, providing exceptional customer service and timely resolutions.
• Troubleshooting: Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals.
• Ticketing System: Log and manage service requests through the helpdesk system, ensuring accurate tracking, follow-up, and resolution within agreed timeframes.
• User Support & Training: Assist users with system setup, application installations, and general IT support; provide training and guidance on IT tools and best practices.
• Incident Escalation: Escalate complex issues to senior IT staff or external vendors as needed, ensuring prompt resolution.
• Documentation: Create and maintain documentation for common support issues, system configurations, and IT processes to improve overall efficiency.
• User Administration: Responsible for the creation, maintenance, and deactivation of user accounts across all IT systems.
• IT Asset Management: Maintain the IT asset management tracking system for any asset additions, changes or deletions.

IT Infrastructure/Systems Support:

• Server Administration: Support the troubleshooting and maintenance of physical and virtual servers.
• Network Administration: Support the troubleshooting and maintenance of networking services ensuring systems are functioning as expected.
  
• Systems Administration: Support the installation, patching, testing and troubleshooting of software applications ensuring optimal performance, security and availability.
• Monitoring & Maintenance: Monitor infrastructure performance, identify potential issues, and implement proactive maintenance and system updates to ensure optimal performance.

What Youll Bring

• Bachelor's degree, diploma or certificate in Information Technology, Computer Science, or a related field.
• 5-7 years of work experience supporting IT operations in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization.
• Knowledge of relevant regulations and standards, including data protection and cybersecurity.
  

What We Offer

• Comprehensive extended health benefits beginning on your first day, including an Employee Assistance Program (EAP) through Telus Health, Maple Virtual Care, and $1,000 annual coverage for mental health services.
• 3 weeks annual vacation.
• Ad hoc additional paid time off during holiday season.
• Flexible work arrangements allowing you ability to work where you see fit, be it from the comfort of your home or from our expansive Downtown Vancouver office space.
• Eligibility for discretionary performance-based bonuses.
• $300 annual wellness credit.
• $250 monthly Commuting and Connectivity allowance to cover public transit and/or phone costs.
• An active social and culture committee that regularly organizes firm-wide initiatives and events throughout the year.
  

Salary

At Davidson, we value consistency and transparency regarding compensation. The annual salary for this position is

$80,000 $100,000 per year.

Accommodations

Davidson & Company LLP is committed to providing an inclusive space for our employees to thrive. If you require accommodations throughout the interview process, please let us know during the application phase.

To Learn More:

At Davidson, we are not your average accounting firm. Explore the Davidson & Company culture by visiting us at Life at Davidson & Company. Additionally Connect with us on LinkedIn, Instagram, Facebook, and YouTube for a closer look at the exciting happenings within our dynamic team.

We thank you for your interest in working with us. Please note that due to the volume of applications we receive, only those candidates shortlisted will be contacted.