Job Overview

The position is for Table food + drink front of house supervisor position. A Restaurant Supervisor is responsible for overseeing daily operations, ensuring excellent customer service, and supporting the restaurant team. They supervise staff, manage shifts, handle customer concerns, and ensure smooth service. Their role includes monitoring food quality, maintaining cleanliness, and ensuring compliance with health and safety regulations. Additionally, they assist with training, scheduling, and inventory control while fostering a positive work environment. Strong leadership, communication, and problem-solving skills are essential for success in this role.

Reporting

The Food and Beverage Supervisors will report to the Restaurant Manager.

Requirements

Experience: Previous experience in restaurant supervision or a similar leadership role in the hospitality industry.

Leadership Skills: Ability to lead, motivate, and train staff to ensure smooth operations.

Customer Service: Strong focus on guest satisfaction and handling customer concerns professionally.

Communication Skills: Excellent verbal and written communication for interacting with staff and guests.

Problem-Solving: Quick thinking and decision-making skills to resolve operational challenges.

Time Management: Ability to multitask and manage shifts efficiently in a fast-paced environments.

Knowledge of Operations: Understanding of food safety, hygiene regulations, and restaurant procedures.

Flexibility: Willingness to work evenings, weekends, and holidays as required.

Teamwork: Ability to collaborate with different departments for seamless service.

Duties

Anticipate needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.

Maintain communication with and support theRestaurant Manager/ F&B Manager.

Inspect restaurant, table settings, chairs, floors, proper maintenance, cleanliness and safety.

Take immediate action to correct any issues.

Manage the guest reservation system and set out sections for all areas including the Restaurant, Patio and Lounge

Managing payroll by cutting staff during slow times.

Receive and greet guests; assist with seating.

Check tables throughout service times for guest satisfaction, resolve guest Complaints should arise

On Duty (MOD) and handle opening or closing procedures.

Ensure side work is completed every day and restaurant supplies are stocked. Reports supply shortages to the Manager.

Train new-hires in service standards, menu items, use of POS system and up- selling.

Train new hires on how to run the bar & make all drinks.

Train staff on a continuous basis after they have completed their training period.

Willing to step in and assist with service, including taking tables when needed, to ensure smooth operations.

Benefits:

• Health care benefits (after 3 months of employment)
• Discounted staff meals
• Gym, Pool, Hot tub access
• Company events during the summer
• Discount card for Shops of Canmore
• On-site parking