POSITION OVERVIEW
Working collaboratively with other program team members and volunteers, the Peer Support Worker engages women accessing the Centre in a non-judgmental and strengths-based manner. The Peer Support Worker connects women with information, referrals, and support to meet a variety of needs, questions, and concerns. Using effective communication skills, the Peer Support Worker creates a safe and trauma-informed environment that supports resilience, empowerment, and meaningful connection with others. This position nurtures community-building in all aspects of their work.

KEY DUTIES

• Support women who visit the Centre through the provision of information, referrals, and support.
• Provide trauma-focused, culturally appropriate, and strengths-focused support.
• Support, motivate, and coach Centre volunteers, ensuring that they have the information they need to speak with confidence about community resources and the Centre.
• Ensure daily and weekly statistics are collected and documented in a timely manner.
• Contribute to a positive work environment.
• Contribute towards a culture of psychological safety.
• Build effective relationships with clients, volunteers, and supporters of the Centre.
• Participate in activities related to equity, diversity, and inclusion as well as Truth and Reconciliation.

REQUIRED QUALIFICATIONS

• Diploma or undergraduate degree in Social Work. A combination of experience and education in a related area will be considered.
• Registration and membership in good standing with a regulatory body (if appropriate).
• 2+ years of experience working in a drop-in or community-based setting.
• Basic assessment, safety planning, and crisis management skills.
• Working knowledge of community resources.
• The ability to remain calm in fast-paced environments.
• Excellent communication and relationship building skills.
• Problem-solving and critical thinking skills.
• Demonstrated ability to work effectively with people from diverse backgrounds.
• Bilingualism is an asset.
• Demonstrated proficiency in Microsoft Office suite.

WORKING CONDITIONS
The Womens Centre is a storefront community center operating in an open environment. This role will require attendance and participation in off-site meetings and events in the community. This position requires some evening work.

CONDITIONS OF EMPLOYMENT
Criminal record and vulnerable sector check required.